Solved

Windows 7 error 0x000003e3 connecting to printers at server

Posted on 2010-08-18
4
11,820 Views
Last Modified: 2012-05-10
We're just getting our first Win7 machine on the network and I'm experiencing an error that I can't seem to find much useful information on. Here's the setup....

Server: Windows 2008 R2 x64 with both x64 and x86 drivers installed
Client: Windows 7 Ultimate x64 (clean install with no AV or firewall - yet)
Printer: Toshiba eStudio 4520c (color copier) with latest drivers

The printer drivers work fine from the server, and install fine on XP clients. However, trying to connect to the printer from this windows 7 machine give the 0x000003e3 error when trying to download drivers.

I have already tried manually adding the same x64 driver directly to the windows 7 client via print management, but it still asks to download the drivers from the server then throws the error.

It's very frustrating that there is so little information on this error code. Any help is greatly appreciated as I can't deploy this machine until the printers work.

DK
0
Comment
Question by:Danoklas
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 15

Accepted Solution

by:
tenaj-207 earned 500 total points
ID: 33466667
Did you try the PCL, PS, and XPS driver?

Connect the win7 client directly to the printer via IP address and get the driver working from there.  Then when you've confirmed that works then connect the printer from the server.

You probably already have the link but, here's the driver download page for Toshiba, http://www.copiers.toshiba.com/support/index.jsp.

hope that helps,
Jeff
0
 

Author Comment

by:Danoklas
ID: 33466853
We had problems with the XPS drivers and XP clients, so we're using the PCL version.

I just created a local printer via IP using the same x64 driver installed at the server... no problem.

I then tried connecting to the network printer and it still asks for the driver, even though it's already installed locally. It also still throws the same error when I allow it to download the driver from the print server.
0
 
LVL 15

Assisted Solution

by:tenaj-207
tenaj-207 earned 500 total points
ID: 33467266
Create a new printer on the server, share it, and install the drivers again, also try installing the universal drivers.  

Basically start from scratch and try it again, maybe a step was missed or it locked up on the first one.  Don't delete the original one but create a new one to test with.
0
 

Author Closing Comment

by:Danoklas
ID: 33585986
Well, I got it working, but not exactly sure what I did that changed things. I did re-install the drivers and such. Thanks for the suggestions tenaj-207.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OfficeMate Freezes on login or does not load after login credentials are input.
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question