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Windows 7 error 0x000003e3 connecting to printers at server

Posted on 2010-08-18
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11,377 Views
Last Modified: 2012-05-10
We're just getting our first Win7 machine on the network and I'm experiencing an error that I can't seem to find much useful information on. Here's the setup....

Server: Windows 2008 R2 x64 with both x64 and x86 drivers installed
Client: Windows 7 Ultimate x64 (clean install with no AV or firewall - yet)
Printer: Toshiba eStudio 4520c (color copier) with latest drivers

The printer drivers work fine from the server, and install fine on XP clients. However, trying to connect to the printer from this windows 7 machine give the 0x000003e3 error when trying to download drivers.

I have already tried manually adding the same x64 driver directly to the windows 7 client via print management, but it still asks to download the drivers from the server then throws the error.

It's very frustrating that there is so little information on this error code. Any help is greatly appreciated as I can't deploy this machine until the printers work.

DK
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Question by:Danoklas
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LVL 15

Accepted Solution

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tenaj-207 earned 500 total points
ID: 33466667
Did you try the PCL, PS, and XPS driver?

Connect the win7 client directly to the printer via IP address and get the driver working from there.  Then when you've confirmed that works then connect the printer from the server.

You probably already have the link but, here's the driver download page for Toshiba, http://www.copiers.toshiba.com/support/index.jsp.

hope that helps,
Jeff
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Author Comment

by:Danoklas
ID: 33466853
We had problems with the XPS drivers and XP clients, so we're using the PCL version.

I just created a local printer via IP using the same x64 driver installed at the server... no problem.

I then tried connecting to the network printer and it still asks for the driver, even though it's already installed locally. It also still throws the same error when I allow it to download the driver from the print server.
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LVL 15

Assisted Solution

by:tenaj-207
tenaj-207 earned 500 total points
ID: 33467266
Create a new printer on the server, share it, and install the drivers again, also try installing the universal drivers.  

Basically start from scratch and try it again, maybe a step was missed or it locked up on the first one.  Don't delete the original one but create a new one to test with.
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Author Closing Comment

by:Danoklas
ID: 33585986
Well, I got it working, but not exactly sure what I did that changed things. I did re-install the drivers and such. Thanks for the suggestions tenaj-207.
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