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HTTP 400 Bad Request - Webpage

Posted on 2010-08-18
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Medium Priority
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Last Modified: 2012-05-10
Hello,

When i open a particular webpage (Internet Explorer) i get this error "HTTP 400 Bad Request" . I have tried to resee internet options and it did not help. Ran Registry cleaners , it was no good.

Any advice will be greatly appreciated.

Thank you
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Question by:o0JoeCool0o
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16 Comments
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 33467869
Please post the web page link so we can see why this happens.
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 33467892
By the way, "HTTP 400 Bad Request" is a message from the server, not from IE.
0
 
LVL 4

Author Comment

by:o0JoeCool0o
ID: 33468000
0
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LVL 84

Expert Comment

by:Dave Baldwin
ID: 33468299
That page requires a login, username and password.  Do you have the username and password for that page?
0
 
LVL 4

Author Comment

by:o0JoeCool0o
ID: 33468424
This webpage opens for the other users, but for some Windows 7 users it does not open. They dont even get the login screen.

It works for Windows XP/ Vista users.

Thank you!
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 33468556
It opens the login page here on Firefox, IE8, and Safari.  But I don't have Windows 7.  Someone else will have to look at that part.
0
 
LVL 4

Author Comment

by:o0JoeCool0o
ID: 33469261
It just Windows 7 AND only for some USERS ?

Thank you!
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 33469621
As long as you get "HTTP 400 Bad Request", the server is telling you that it doesn't like the way you're asking for the page.  This can occasionally be cause by your anti-virus.  Anti-virus creates a 'proxy' on your computer that filters your web requests.  See if the computers with the problem have the same Anti-Virus but different from the ones without the problem.
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LVL 4

Author Comment

by:o0JoeCool0o
ID: 33469982
Hey Dave,

It has the same anitvirus i.e. Microsoft Security Essentials" as the others.

Thank you
0
 
LVL 4

Author Comment

by:o0JoeCool0o
ID: 33470310
It works for 95 % of the users. I dont think it's on the server side!
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 33470358
No, you're right.  But I don't have windows 7.  There has to be something different between the Windows 7 users that can and cannot connect.  You need to "Request Attention" above and get some other experts to help you.  Maybe on of them has encountered a similar problem.
0
 
LVL 6

Expert Comment

by:Galtar99
ID: 33470437
Is this server in a cluser or behind a load balancer?  Are these 5% users being blocked by a firewall?

It resolves to 208.94.30.33 for me, the 5% it doesn't work for, does it resolve to a different address?

For the 5% it doesn't work for you might have them (if they're not behind a firewall that blocks traceroute) do a traceroute to the webserver.

Please post results, error messages, traceroutes, and access/error logs from web server.  Thanks
0
 
LVL 4

Author Comment

by:o0JoeCool0o
ID: 33470456
yes, you are right, it resolves to 208.94.30.33. When i ping cms.legacykitchens.com, it works fine 100% no error
0
 
LVL 4

Author Comment

by:o0JoeCool0o
ID: 33470575
Trace-route details have been attached
Traceroute.doc
0
 
LVL 6

Accepted Solution

by:
Galtar99 earned 1500 total points
ID: 33470621
Is this traceroute for you or the 5% users it's NOT working for?  We really need those users to be able to determine why they can't get to it.

Does your webserver have access or error logs?  Please post those.

Does the firewall allow any to the webserver or is it a list of networks or IP addresses it allows?
0
 
LVL 4

Author Closing Comment

by:o0JoeCool0o
ID: 33851888
partially correct
0

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