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Symantec Backup Exec failed to install remote agent

Posted on 2010-08-18
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Last Modified: 2013-12-01
Trying to install back up Exec on a Server running:
Windows Server 2007 Standard

I get the following error log:{attached}
bkupinst.htm
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Question by:HB-IT
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5 Comments
 
LVL 2

Expert Comment

by:TravisT
ID: 33467813
Other people with this issue:

Bad Download/Zip File
http://www.symantec.com/connect/forums/remote-agent-installation-failed-error-1603


Microsoft OS Permissions
http://support.microsoft.com/kb/834484


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Author Comment

by:HB-IT
ID: 33468271
The SYstems & Administrator accounts both have full Permissions
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LVL 2

Accepted Solution

by:
TravisT earned 500 total points
ID: 33468385
OK - try this:

Please follow the steps for manual installation of the Remote Agent on W2008 64-bit

1  : Copy 2 folders (RAWSx64 & MSXML) from C:\Program Files\Symantec\Backup Exec\Agents folder on the W2008 64-bit Server
2  : Open the RAWSx64 folder on the W2008 64-bit Machine and run setup.exe
3  : Follow the steps and make sure that Advance Open File Option is unchecked while instaiiation
4  : Finish the installation and make sure that the Remote Agent Service is running.
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LVL 2

Expert Comment

by:TravisT
ID: 33468783
Did that work?
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Author Comment

by:HB-IT
ID: 33468823
WIll try in the AM tomorrow - leaving for the day
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