Solved

Unable to shut down machine without pushing power button

Posted on 2010-08-18
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Last Modified: 2012-05-10
I'm unable to log off, shutdown, or restart my machine from windows. The machine will shut down if I do a shutdown -r -f in the cmd window. When I try to shutdown I get all the normal windows however when I hit shutdown it does nothing, my pc is not locked up and I can continue to use it with no problem it just refuses to shutdown. If I force the machine down with the power button and bring it back up i am then able to shutdown for that day but if i come back in the next day i will not be able to. I also know of a handful of machines that have now started acting the same way at my work, all of which are different brands,models, service packs etc.. PLEASE HELP

HP dc5800 Micro Tower
Intel Core 2 Duo
2 GB of ram
XP Pro Sp3
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Question by:netruner1
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12 Comments
 
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Expert Comment

by:jessmca
ID: 33467856
Could be a virus or faulty application hogging resources and preventing shutdown.
Try start, run, msconfig
Click Startup and disable all
Click ok to restart and force it if necessary
If the problem is from an app in that list it should be ok again.
If not, I would try an online virus scanner, housecall.antivirus.com and see if it finds anything.

Jess
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by:dreamcomputer2000
ID: 33471003
I have run into malware which casuses this problem too. Download malwarebytes, install and update, download rkill to the desktop, restart in safe mode, run rkill at least twice, then run a quick scan using malwarebytes reboot to safe mode, run full scan with malwarebytes.
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Author Comment

by:netruner1
ID: 33486119
Sorry I took so long to respond , the last couple of days have been really busy at work.

I disabled everything in the startup Thursday(8-19-10) morning and I was able to restart my system at the end of the day. However i think the true test will be to see how it acts Monday morning when i come in because it has always worked for that day after i force the system down.

I also did a deep scan with my Vipre anti virus and nothing was found.

I ran rkill (use this frequently) and a full scan with Mal-ware bytes in safe mode and nothing was found

Any other ideas???

Thank you for your suggestions so far!!
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Expert Comment

by:Casey Herman
ID: 33486255
do you have a logitech keyboard and or mouse? I have seen their software suite cause this problem. If you uninstall it. It should take care of the problem.

Casey
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Author Comment

by:netruner1
ID: 33486859
I have a HP mouse and keyboard. I do have a Logitech usb headset that I have used on several different pc's without any problems.
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Expert Comment

by:Casey Herman
ID: 33487059
when you shut the machine down do you get a "waiting to close some application" window?
If so what does it say it is.
Also if you look at your application logs it may tell you which app is causing the hangup.

Can you reboot the machine successfully vs a shutdown?
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Author Comment

by:netruner1
ID: 33487792
No I don't get a message, it pops up the shutdown window I hit shutdown the box goes away and the screen flickers once and nothing happens.
I'm unable to log off, shutdown, or restart. The only way I can get it to reboot is by using the cmd prompt and typing shutdown -r -f or i have to use the power button.
I will double check my application logs and see if i missed anything.
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Author Comment

by:netruner1
ID: 33501061
PC rebooted fine this morning (8-23-10) so I guess now I have to figure out how which startup service is causing my issue. Any suggestions??
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Expert Comment

by:RunningGag
ID: 33526499
The easiest solution is to go by elimination.  Usually I start by enabling services that I recognize.  If it works with those, try some others (its usually good to write them down to keep track) until you figure out which one it is.
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Author Comment

by:netruner1
ID: 33581396
I have now gone through and enabled all services again (a couple each day)expecting to see a problem when I turned them on however my pc doesn't seem to be having this issue any longer. I can now log off, reboot or shutdown without any problems. Still not sure what was causing my problem??
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Expert Comment

by:RunningGag
ID: 33581427
Have you run a malware scan on this machine?  MalwareBytes is a solid free option.  Even if you have an anti-virus, I usually find that its a good idea to periodically run a scan with something else, just in case.

http://www.malwarebytes.org/
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Accepted Solution

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netruner1 earned 0 total points
ID: 33683747
No longer having this issue, I wish I knew what was causing the problem.
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