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error connecting to https ftp

Posted on 2010-08-18
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Last Modified: 2013-12-08
had some issues before but found something new, someone said this was some sort of hotmail bug or something? cant get to certain https sites or updates for some software... please advise

Last diagnostic run time: 08/18/10 12:42:47 Network Adapter Diagnostic
Network location detection

info Connecting through work or corporate network
info Redirecting user to support call
info Redirecting user to support call
 


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved  
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved  
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved  
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved  
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the certificate is invalid or has expired  
info HTTP: Successfully connected to www.hotmail.com.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
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Question by:hallandoats
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5 Comments
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 33468137
What OS are you using for browsing?
Do you have any proxy which filters the traffic?

TO me it seems like the DNS issue, try google DNS servers
8.8.8.8 and/or 8.8.4.4 and check if you are able to browse the websites

Sudeep
0
 

Author Comment

by:hallandoats
ID: 33468259
xp pro...I've tried IE...firefox...chrome...i also tried the dns settings you suggested.

this is on a network with a domain....

the server is running 2003

about 10 computers total

3 fresh xp pr installs do not go the sites i said.

i thought i had it figured out yesterday but it did not work...grrr

i also tried at my house and it did not work on my pc...but it did on my mac...very strange
0
 

Author Comment

by:hallandoats
ID: 33468273
also it should be noted i cant go to any of microsoft.com
0
 
LVL 30

Accepted Solution

by:
Sudeep Sharma earned 2000 total points
ID: 33468332
It could be that the systems are infected so to clean and to check if you system is clean do following:

Run malwarebytes in Safe Mode with Networking and update it before running a full system scan:
http://www.malwarebytes.org/mbam-download.php

Then try HitManpro to make sure anything which might be left behind is clean:
32bit
http://dl.surfright.nl/HitmanPro35.exe

64bit
http://dl.surfright.nl/HitmanPro35_x64.exe

If issue is not resolved by these tools try TDSSKiller:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip
http://support.kaspersky.com/downloads/utils/tdsskiller.exe

Tutorial on TDSSKiller:
http://support.kaspersky.com/viruses/solutions?qid=208280684

If this does not resolve your issue then try Combofix:

Download Combofix
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Tutorial on how to use combofix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post logs here for further analysis.

Sudeep
0
 

Author Comment

by:hallandoats
ID: 33468767
awesome hitman did the trick all three are up and running like they should thank you very much :)
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