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outlook 2010 will not start

Posted on 2010-08-18
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Last Modified: 2012-06-27
I am upgrading from Outlook 2003 to Outlook 2010.  When 2010 starts I first had an error regarding an add-in (a legal program called TimeMatters) which I uninstalled since I do not use it.  Now when I try to start Outlook, after the add-ins seem to be loading, the program will not open ("encountered a problem and needs to close").

Help!
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Question by:belecad337
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kpoochi earned 1000 total points
ID: 33468790
Restart the client computer. Disabled all add-ins and start Outlook. Enable the add-ins one by one.
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Expert Comment

by:mikeada
ID: 33468805
if you're using vista or win7 did you try running as administrator?
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Author Comment

by:belecad337
ID: 33468812
kpoochi: Thanks. But I have no idea how to disable add-ins without having Outlook open.  How do I do that?
Thanks.
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Author Comment

by:belecad337
ID: 33468818
@mikeada:  XP
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Assisted Solution

by:mikeada
mikeada earned 1000 total points
ID: 33468871
can you try opening outlook in safe mode:
cmd prompt

outlook /safe
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Expert Comment

by:mikeada
ID: 33468887
forgot to mention, disable addins if you can get in in safe mode.
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Expert Comment

by:kpoochi
ID: 33469305
Yes, as mikeada said try in safe mode and if it launches disable the addins
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Author Comment

by:belecad337
ID: 33470327
Thanks very much.  Never knew you could do a front slash safe.

Best regards.
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