Solved

Event ID 364 when synchronizing WSUS 3.0 SP1

Posted on 2010-08-18
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Last Modified: 2012-05-10
Hello, I recently performed a fresh install of WSUS 3.0 SP1 on a Windows Server 2003 Enterprise machine. Updates are synchronizing, clients are getting updates, and the synchronization log in the WSUS admin console is showing all synchronizations as successful. However, when I perform a synch I notice a error in the event log for one specific update saying that it failed to download due to a CRC verification error. I have attached the screenshot below.

I checked to see if the file was there and could be deleted, it is not. I have tried most of the basic solutions I could find online, such as making sure the Network Service account had read on the root of the drive and modify on the WSUSContent folder. I have also tried the wsusdebugtool /tool:setforegrounddownload  command, as well as the manual commands for setting BITS priority with no luck.

It seems to me that this one specific update is corrupted, but since the file is not there...I'm not sure how to deal with this one. It's worth mentioning that I also get an Event ID 10034 once a day saying that "some updates couldn't be downloaded". I suspect that's just a side-effect of the issue with this one specific update not downloading. Any help would be greatly appreciated. Thank you.
wsuserror.PNG
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Question by:Jsblanton
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10 Comments
 
LVL 4

Expert Comment

by:Razwer
ID: 33469757
dont worry about it too much, it's probably an error on the MS site.
You do know its an update for outlook express 5.5 on windows 2000 right? and this is by far no longer supported.
what you can try to do is fetch it here:
http://www.microsoft.com/downloads/details.aspx?familyid=6f9fcbe9-8496-4d23-8a16-b334157688c2&displaylang=en
and then manually import the patch if.
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LVL 4

Expert Comment

by:Razwer
ID: 33469762
forget the last "if"
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Author Comment

by:Jsblanton
ID: 33469848
Well, it's been constantly coming up for around 4 days now. It's kind of bothering me (I like to keep my event log clean). Can nothing else be done to get rid of this incessant error?
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Expert Comment

by:Razwer
ID: 33469863
did you try downloading it manually and importing it manually?
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Author Comment

by:Jsblanton
ID: 33469895
I was not aware I could do that....I'm pretty new to WSUS. I feel that's my next best option. I'll report back with my results. Thanks.
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Author Comment

by:Jsblanton
ID: 33474721
Ok, I downloaded the update and did some reading. I realized I have no clue how to manually import an update to WSUS. Could you point me in the right direction? Thanks.
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Expert Comment

by:Razwer
ID: 33474951
Navigate to the Updates node, and the Action Pane should now have an "Import
Updates..." option.
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Author Comment

by:Jsblanton
ID: 33475167
Ok, I was able to import the update via the windows update catalog (I'm not sure how to browse and select the specific file I manually downloaded. It said it was successful. After another synchronization attempt afterwards, I still receive the same error in event viewer referencing the same update. When browsing to the WSUScontent store, the file referenced in the log "\WSUS\WsusContent\9F\52B1EFE26E7E26461C5E0E543D1FA8A1EDD27F9F.exe." still does not exist. Is it possible that it was named something else because of the manual import? This is supremely frustrating. Thanks for your help.
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LVL 4

Accepted Solution

by:
Razwer earned 500 total points
ID: 33475252
how about placing the file you manually downloaded on the target location yourself?
ofcourse renaming it to 52B1EFE26E7E26461C5E0E543D1FA8A1EDD27F9F.exe
 
this is an ugly workaround but i just wonder if this works.
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Author Closing Comment

by:Jsblanton
ID: 33475440
Hahaha, I love it when the mad scientist approach works. Thanks. No more errors on sync.
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