Solved

HOTMAIL Password Recovery if my account is HACKED

Posted on 2010-08-18
4
1,062 Views
Last Modified: 2012-05-10
My Hotmail account was hacked and the password changed. I have had the account for 10 years, so I have no idea what "name of my first pet" or even zip code I would have used (10 years ago, it was more common to "not" enter any real information for security reasons)
NOW (yes I am a dumbass) I am locked out, have tried all the usual "Password Reset" questions, etc.
My question is:
#1 Is there a Support line into Microsoft (I am  NOT asking for "free" support here)
OR
#2 Can I use "hack" software to get access to my own account? (I am a business owner and happy to provide proof that it is my account before anyone helps me hack in :-)
Thanks all !
Brian
0
Comment
Question by:bleggee
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 27

Accepted Solution

by:
Tolomir earned 500 total points
ID: 33469262
have you checked this:

Account Password Recovery
To assist you recovering your account, the following steps will occur:
  1.                                                                       We will ask you to supply a current email address that you currently can access and where we can communicate with you directly.
  2. We  will ask you a series of questions about your account. We will use your  answers and what we know about you to validate that you are the account  owner.
  3. We  will create a private forum for just you and our support agents where  you can track the investigation, ask additional questions, supply  additional information and find the results of our investigation.
  4. We  will create a temporary access link for you that you can use to access  the private forum. This will be displayed on screen and sent to the  contact email address provided in step 1. This account is temporary and  will only remain accessible for 30 days. (See below for details)
                https://windowslivehelp.com/PasswordReset.aspx
0
 
LVL 27

Expert Comment

by:Tolomir
ID: 33469311
you have to press continue from the link to the instructions I've posted
0
 
LVL 25

Expert Comment

by:madunix
ID: 33477004
0
 
LVL 1

Author Closing Comment

by:bleggee
ID: 33516276
Fantastic thank you!
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
One of the biggest threats facing all high-value targets are APT's.  These threats include sophisticated tactics that "often starts with mapping human organization and collecting intelligence on employees, who are nowadays a weaker link than network…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question