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Inserting images into an outlook email from shared drives causes hang

Posted on 2010-08-18
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Last Modified: 2012-06-21
I have a user that when she inserts an image from a shared drive directly into the body of an email, her outlook client freezes up for minutes at a time.

Inserting an image from a local file does not produce this problem, just shared drives.

Any ideas?  The pictures are not large in size at 72k for testing.  The network drive is 2.7tb, so could it just be some sort of issue with the shared drive size?
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Question by:dzirkelb
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Beghemot earned 500 total points
ID: 33470360
Are the shared drives mapped?

If you delete the mappings and attach through a UNC path does it happen the same way?

This sounds weird I know, but are there any environmental variables (especially the PATH=) that point to a location that no longer exists?  

XP
Rightclick "My Computer"-> properties-> Advanced->Environment Variables

or in Windows7
Start->right Click "Computer" ->Properties->advanced system settings->(advanced tab) environmental variables
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by:dzirkelb
ID: 33475267
I had her disconnect a shared drive that pointed to (none), and wasn't active in her shared drives and that didn't solve her problem.

she does not experience the problem when inserting images from another shared drive that is only 270gb or so.

This shared drive is on a Sonega NAS, something I am not familiar with.

The shared drives are mapped.

Attaching through UNC path produces same issue.
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by:dzirkelb
ID: 33475843
A little more troubleshooting shows that other people have the same problem from the same drive.  What could cause the issue?  Just pure drive size, fragmented drive, the type of drive it is in the first place?
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