?
Solved

BlackBerry Enterprise Server & Exchange 2007 - Emails on device missing attachments

Posted on 2010-08-18
10
Medium Priority
?
468 Views
Last Modified: 2012-06-27
Got a weird one here.  I have a situation, not all the time, but I've noticed it happening more frequently, where an email will be delivered to the device, but there will be no mention of the attachment.

The icon on the envelope will have the paper clip, but there will be no attachment, not mention of the attachment.

So as a test, using Outlook, I saved the attachment, resent myself the email with the attachment.  Then on my berry, I saw the attachment!

What would cause the BES or the device for that matter to exclude the attachment on the email?

Thanks in advance.
0
Comment
Question by:mbiener
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
10 Comments
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33471048
check if blackberry attachment service is running on BES

start > run > services.msc
double click that
check logon tab

Check if it's logged in as DOMAIN\BesAdmin or local system account.

thanks
0
 

Author Comment

by:mbiener
ID: 33471069
I should have mentioned that I checked if the BES Attachment service was running and yes it is.  Even restarted it.

It is running under the Local System Account.

I want to reiterate, I do receive emails with attachments on my Berry, only on a select few emails that attachment doesn't show up.  What I need to know is why and how to correct it.

Thanks.
0
 
LVL 28

Accepted Solution

by:
sunnyc7 earned 2000 total points
ID: 33471156
it should run under DOMAIN\BesAdmin

Are rest of the services also running under local system account or DOMAIN\BesAdmin ?

Please edit the service logon option to domain\besadmin.

thanks
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 24

Expert Comment

by:B H
ID: 33471990
yeah i dont think local system account will work - but it has to be the "blackberry service account" which can be literally any account you want or make - as long as it has FULL access to the blackberry users exchange objects, including send-as and receive-as

but, lets back up a step

make sure ports tcp 3101, 1999, 2000 and 1900 are forwarded in your router/firewall so they hit the BES server.  attachments go on 3101 and in some cases the other 3 ports
0
 

Author Comment

by:mbiener
ID: 33475093
For some reason, the "BlackBerry attachment service" was the only on running under Local System Account.  All the others were running under BESAdmin.  I have switched the service to BESAdmin, I'll wait and see if that does it.
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33479578
let me know if this is working ?
0
 

Author Comment

by:mbiener
ID: 33480536
It appears to be working better now.  I'll update if i see any missing attachments!  Thanks.
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33480554
Great.
thanks for the points :)
0
 
LVL 24

Expert Comment

by:B H
ID: 33486886
gj sunny :)
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33496772
thanks Bryon :)
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
Adults who share images on social media aren’t the only ones who need to worry about their privacy. Our culture’s tendency to share every move and celebration affects the privacy of our children, too.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question