Hello and thank you for taking the time out to help me out with this particular issue I'm having. It's my own personal/work PC.
I noticed today that my Symantec Backup Exec System Recovery 10 lost it's connection w/ my NAS where the images are stored.
It says unable to retrieve information form the agent. Access Denied. Found out that there are 2 reasons why this would happen:
1. User does not have admin rights
2. The even log service is stopped.
I go to services and i can't find event log service anywhere.
I click on event viewer in admin toos and this is what i get
I looked all over the internet with hopes of finding a solution. I did stubble upon this forum. This guys had the same issue. But the solution did not work for me.
I did attempt to recover the pc to a couple of day prior w/o any luck. Event Viewer still missing.
I attempted to re-image my pc b/c two days ago symantec was working just fine. I boot off the rescue cd. Map a new drive to the NAS attempt to load the last image and I get an error
"EC950019 The current recovery data is invalid" I look up the error code on Symantec's site and this is their recommendation.
Exact Error Message
EC950019: The Current Recovery Data is Invalid
When attempting to select the destination drive location during a restore of a recovery point image while within the Symantec Recovery Environment (SRE) gives the following error:
Error EC950019: The current recovery data is invalid
There are more then one cause to this error during a recovery attempt and at this time there is no one solution to this issue. Please review the following suggested workarounds and related documents listed below. If the issue persists please contact Symantec Technical Support for further assistance.
- Prepare the disk by clearing off previous file structures using the Microsoft Diskpart utility and reattempt the restore. To learn more about the steps needed to use the Diskpart utility during a restore attempt please review the following technote: http://support.veritas.com/docs/296189
- Disabling the "Verify Recovery Point on Restore" option within the recovery environment and reattempt the restore. To learn more about this or additional restore options available during a restore please review the following technote: http://support.veritas.com/docs/298001
- Using the View | by Filename and browse to each recovery point to be restored then to choose the View | by system to load the system index file (i.e. *.sv2i file) in the Recovery wizard to restore the recovery point; especially if the restore is to different hardware. To learn more about system index file and its use during a restore attempt please review the following technote: http://support.veritas.com/docs/298000
- Take care after selecting the Restore option to go back and reselect the destination drive or modify previous restore options.
Any recommendation would be appreciated. Thank you in advance for your time and input on this matter
PS. I tried to assign more than 500 points to this question and i was not allowed.. :( sry....