Solved

Error when saving MS Excel and Word 2007 Documents

Posted on 2010-08-18
6
427 Views
Last Modified: 2012-06-21
I have been having a problem with saving some documents it does not happen all the time but only sometimes. When updating an Excel document from my hard drive I click the save button and an error comes up saying Cannot open file you do not have permission.
A second error then comes up saying The file you are trying to open '7FFC5400' is a different format than specified by extension (See attached image).

The issue I have is that this is saved to my local machine which I have administrator privileges and the location is not shared so no one else could have had this open. Does this mean the document is corrupted or is it possible there could be future corruption to this file, I have some other friends with the same problem.

This also happens to some word ducoments and I'm running Windows 7 Pro (other users on Windows XP). Error Message Information about error
0
Comment
Question by:gannaz37
6 Comments
 
LVL 15

Accepted Solution

by:
Naser Gabaj earned 250 total points
ID: 33471853
Here is the steps u should dp to fix this issue:
   1. Open your Registry (Start -> Run -> regedit.exe)
   2. Navigate to HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\OFFICE\12.0\EXCEL\SECURITY
   3. Right click in the right window and choose New -> DWORD
   4. Type “ExtensionHardening” as the name (without the quotes)
   5. Verify that the data has the value “0¿

Good luck
0
 

Expert Comment

by:shanebeggs
ID: 33471924
Check to ensure the full path to the file you're working on doesn't exceed 256 characters.
0
 

Author Comment

by:gannaz37
ID: 33472441
Naser72,

I have made the changes you mentioned and have tested, this appears to have fixed the problem but as it was intermittent I can not confirm for sure so I will test over the next few days.
As this also happens in MS Word should I follow the same steps for HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\OFFICE\12.0\WORD\SECURITY

shanebeggs,

I can confirm the full path does not exceed 256 Character but I will keep an eye on this.

Thank you both for your comments
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 
LVL 32

Expert Comment

by:PowerEdgeTech
ID: 33476101
If you continue getting permission messages ... are you saving to a location outside of your "User\Username" folder?  If so, add your actual Username with Full permissions to the folder in question.  Even as an Administrator, W7 seems to be selective on which folders you have Full control over.
0
 
LVL 15

Expert Comment

by:Naser Gabaj
ID: 33499890
Short answer YES.
0
 

Author Closing Comment

by:gannaz37
ID: 33508334
This solution appears to be working but as it's an intermittent issue I cannot 100% say this is working.

I can confirm that I have not had the problem since implementing the solution a week ago.
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Leon
Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
Viewers will learn the different options available in the Backstage view in Excel 2013.
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question