Solved

HP Laserjet P4015n saying it is jammed?

Posted on 2010-08-19
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Last Modified: 2013-12-15
Morning,
I'm having a bit of a problem with the HP Laserjet P4015n.

It keeps saying there is a jam in tray 2 - I have checked the printer to see if there is indeed a jam somewhere, but I cannot find it. I even tried to remove the tray itself to see if it would still flag up. It did. It still flagged up also when there was no paper at all in it.

I have checked the HP warranty checker but it went out of Warranty last month.

Can someone please advise how to fix this?

Thanks
1
Comment
Question by:skibosupport
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5 Comments
 
LVL 3

Accepted Solution

by:
DeltaR7 earned 500 total points
ID: 33472903
It could be that paper was jammed and when someone tried to remove it they teared the paper and not removed everyting. It could be a small piece of paper is left inside the printer.
I've had the same issue on a HP 4050. It did  took me some time to take the printer apart to find the piece of paper...
 
0
 

Author Comment

by:skibosupport
ID: 33472956
I can't see any paper in it at all.
I'll see if I can find a service manual for the printer.

Thanks
0
 

Author Comment

by:skibosupport
ID: 33473000
Well google didn't yield much results for service manual.

Anyone got the manual for taking this machine apart?
0
 
LVL 3

Assisted Solution

by:DeltaR7
DeltaR7 earned 500 total points
ID: 33473047
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01295101/c01295101.pdf
page 161:

Jam locations :
If a jam message appears on the control-panel display, look for jammed paper or other print media in
the locations that are indicated in the following illustration. Then follow the procedure for clearing the
jam. You might need to look for paper in other locations than those that are indicated in the jam message.
If the location of the jam is not obvious, look first in the top-cover area underneath the print cartridge.
When clearing jams, be very careful not to tear jammed paper. If a small piece of paper is left in the
product, it could cause additional jams.
0
 

Author Closing Comment

by:skibosupport
ID: 33473119
It was a tiny piece of paper. As soon as i could find out how to take the machine apart i found it.

Thanks
0

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