backupexec 12 remote agent install windows 2008 r2

Hi I have two media servers, 32 bit windows 2003  R2 running version 12 with latest updates from Symantech and Microsoft.
Have  added Windows 2008 R2 machines that I wish to backup. Issues/ "Hardblock" when attempting to install remote agent from CD.

Difficult to push agent to the new servers as I do not want them to members of my domain/AD, but I have not explored this option. I am aware that Version 12 is not supported on Windows 2008 R2, in a media server role- but all I want to do is backup the machines.
Who is Participating?
SysExpertConnect With a Mentor Commented:
You might contact Symantec support ( or check their KB site ) at this point.

They may be able to tell you if this is a supported configuration
make sure you have the latest relevant agent for your version.

I hope this helps !
rrelAuthor Commented:
Thank you for your advice.  Agent version matches the media servers.  Not sure that version 12 will backup Window 2008 R2.
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rrelAuthor Commented:
Fair comment - I just thought someone might know from previous experience.

I am contacting Symantec.
rrelAuthor Commented:
Please close the case
Could you please post your resolution.

Thanks !
Joshua GoldbergSenior Windows Systems EngineerCommented:
Please post what Symantec Told you.
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