Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Connecting iphone to Exchange. Unable to verify account information

Posted on 2010-08-19
4
Medium Priority
?
29,735 Views
Last Modified: 2012-06-21
Hi,
I have a client that has unexpectably got rid of all their blackberries and purchased iPhones. they have asked me to connect these iphones to their Exchange server. After hours of research and following procedues, i get the following error message when trying to connect; "unable to verify acount information".

The server is SBS 2003 running Exchange 2003 SP2.
The OWA is working fine.
I have followed the instruction to configure IIS correctly and have tested Activesync in htps://testexchnageconectivity.com with successful results.

I am inputting the following into the Iphone;

email: <user@domain.com>
Server: <mail.domain.com>  (i use mail.domain.com/exchange to access owa)
Domain: domain (with .com and without, also left blank as I read it can pick up the domain from username if the email address is used)
Uername: full email address (See Domain)
Password: <Windows password for that user>
Use SSL: off (Again i read you can do this with SSL off)

I have opened port 443 and 143. Ensured IMAP is running on Exchange.

Any help would be greatly appreciated as all the procedure I read make it sound as though it should be straight forward. I must be missing something simple.

Thanks,
Col
0
Comment
Question by:VitalNetworkSolutions
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 3

Accepted Solution

by:
LDH earned 2000 total points
ID: 33473927
Try username without @domain.com, with an empty domain field.
0
 

Author Comment

by:VitalNetworkSolutions
ID: 33473947
Amazing. That worked. I have been working on that for hours.Thank you very much
0
 

Author Closing Comment

by:VitalNetworkSolutions
ID: 33473957
extremely fast response. thanks
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question