Solved

Hi.  I'm a new member.  Is it OK to upload a Hijackthis log file for analysis?

Posted on 2010-08-19
6
642 Views
Last Modified: 2012-05-10
Hi.  I'm a new member.  Is it OK to upload a Hijackthis log file for analysis?
0
Comment
Question by:markeightch
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 2

Expert Comment

by:Nettron
ID: 33474455
Yes, go for it. I'm sure everyone will be more than willing to have a look at it and help where we can.

What is the problems you are experiencing ?
0
 

Author Comment

by:markeightch
ID: 33476852
I'm trying to install Comodo Internet Security, the firewall & anti virus.  I used to have have the firewall only installed but when I went to upgrade I got an error.  I uninstalled the firewall and tried again, same error.  I turned on the Windows firewall and forgot about it.  Now I'm ready to tackle this.
I'm trying to install in normal mode and I get an error 1603: fatal error during installation.  I've tried to install in safe mode and when I do I get an error 1625: this installation is forbidden. . . .  I've done a little research and have tried the remedy where you go through the control panel, admin tools, software restriction policies, enforcement, and select all users except admins.  That didn't work.  I've tried the method where you edit the registry and ultimately get to the PolicyScope registry value to change that from 0 to 1; it was already on one.
I found your site where someone said this problem is either a permission issue or a malware issue.  I've tried the above two fixes and they don't work so I don't know what else I can do as far as permissions.
I've run Malwarebytes and Avira Antivir under regular mode; they didn't find anything.
I've run Hijackthis in the safe mode and saved the log.
I'm currently running Avira again in the safe mode (already ran Malwarebytes in the safe mode - didn't find anything) and when that's done, provided it doesn't find anything I was going to run Hijackthis in regular mode.  At that point I'd have the safe mode log and the regular mode log and was hoping to submit them in hopes someone could help me with whether I have a malware problem.  You can only imagine how much I appreciate the help.
0
 
LVL 22

Expert Comment

by:optoma
ID: 33477874
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Expert Comment

by:Nettron
ID: 33480443
I suspect you have some remnants of Comodo Firewall still sitting on your machine.

Comodo is one of the more difficult firewalls to remove from a computer. Usually going thru add/remove programs works but only after turning it off before the removal process starts. If you did not shut comodo down I would suggest to re-install to the same location you had it before then reboot the computer and then turn comodo off and then go thru the add/remove programs. Run CCleaner for good measure.

I suspect that after this you will be able to load Comodo Internet Security.




0
 
LVL 2

Accepted Solution

by:
Nettron earned 50 total points
ID: 33480476
Have a look at the following thread that might give some insight into the clean removal process and possibly your problem.

http://forums.comodo.com/firewall-help-cis/how-do-i-remove-all-traces-of-comodo-firewall-from-computer-t44720.0.html
0
 

Author Comment

by:markeightch
ID: 33507413
Thanks so much for the suggestions.  I've done the recommended scans for malware and haven't turned up anything, so I'm going to follow the path of making sure I removed the Comodo firewall correctly.  That's got to be it.  It looks like it's going to take a bit of time to follow the instructions, so I can't get to it for a day or two, but I'll keep you posted.  Thanks again for the help.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article summarizes using a simple matrix to map the different type of phishing attempts and its targeted victims. It also run through many scam scheme scenario with "real" phished emails. There are safeguards highlighted to stay vigilance and h…
If you thought ransomware was bad, think again! Doxware has the potential to be even more damaging.
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question