Solved

SC service center ticketing system.

Posted on 2010-08-19
4
1,324 Views
Last Modified: 2013-12-12
How to use SC service center ticketing system. And what are the regular stuff we need to check and do on a daily base.
0
Comment
Question by:hussainkhan22
  • 2
4 Comments
 
LVL 6

Expert Comment

by:Elwin3
ID: 33474743
there isn't much to check on the system on a daily basis. Make sure you backup via their instructions:

http://www.manageengine.com/products/support-center/help/adminguide/general-features/back-up-supportcenter-plus.html
0
 

Author Comment

by:hussainkhan22
ID: 33474838
So you mean SC service center ticketing system is used for backup only. I mean how to check the tickets assigned to us and after completing the ticket how to close that ticket, if you can let me know this stuff also I would appreciate. Thanks for your help in advance.
0
 
LVL 76

Expert Comment

by:slightwv (䄆 Netminder)
ID: 33474875
The 'how' you will be required to use it will be based on your company's business process.

What it is, I'll refer you to their site:
https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-15-121^1488_4000_100

0
 
LVL 6

Accepted Solution

by:
Elwin3 earned 500 total points
ID: 33474922
You can access demo version here to try it out - http://demo.supportcenterplus.com/

Click logon as a support rep
then click requests
you will then see what it looks like. You can tick a request and close it, or open a new request.

If you buy it then make sure you back it up.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Oracle 12c patching 1 60
report returning null 21 79
How to choose a USB to Serial Device that has preloaded drivers on the OS. 1 39
passing parameters to sql script oracle 4 26
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
When we talk about DevOps toolchains, I sometimes wonder how many people really get what we’re talking about. I don’t know if it’s just semantics or tone or something else, but sometimes I think it just sounds like buzzword sausage. So it’s always …
This video shows information on the Oracle Data Dictionary, starting with the Oracle documentation, explaining the different types of Data Dictionary views available by group and permissions as well as giving examples on how to retrieve data from th…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now