Internet Explorer will not open Outlook from web link


Since a recent virus, Internet Explorer no longer opens Outlook as my email client. Instead it sends me to the Hotmail login page. I've checked in Internet Options/Programs and Microsoft Office Outlook is selected.

What's my next step please?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

if it is IE8, try a reset in tools > internet options > advanced

carlos100865Author Commented:
Sorry for delay - no, this person is still using IE6. She has to as she uses an old web based database that does work well with 7 or 8
Does she have the msn/bing toolbar installed?  It could be causing the problem.
CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

You can reset IE6 by following this guide ;

Also, you can remove unwanted BHOs and things using HiJackthis (at a guess)

Finally, if you log on tot he PC as another user, does the same thing happen?  If not, recreate the users profile.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
carlos100865Author Commented:
That was it - thanks
accept the answer to close the question so others can refer to it and know what fixed it for you.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.