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carlos100865Flag for United Kingdom of Great Britain and Northern Ireland

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Internet Explorer will not open Outlook from web link

Hi,

Since a recent virus, Internet Explorer no longer opens Outlook as my email client. Instead it sends me to the Hotmail login page. I've checked in Internet Options/Programs and Microsoft Office Outlook is selected.

What's my next step please?
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Coast-IT
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if it is IE8, try a reset in tools > internet options > advanced

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ASKER

Sorry for delay - no, this person is still using IE6. She has to as she uses an old web based database that does work well with 7 or 8
Does she have the msn/bing toolbar installed?  It could be causing the problem.
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That was it - thanks
accept the answer to close the question so others can refer to it and know what fixed it for you.