Internet Explorer will not open Outlook from web link

Posted on 2010-08-19
Last Modified: 2013-12-08

Since a recent virus, Internet Explorer no longer opens Outlook as my email client. Instead it sends me to the Hotmail login page. I've checked in Internet Options/Programs and Microsoft Office Outlook is selected.

What's my next step please?
Question by:carlos100865
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LVL 11

Expert Comment

ID: 33474799
if it is IE8, try a reset in tools > internet options > advanced


Author Comment

ID: 33474868
Sorry for delay - no, this person is still using IE6. She has to as she uses an old web based database that does work well with 7 or 8
LVL 12

Expert Comment

ID: 33475086
Does she have the msn/bing toolbar installed?  It could be causing the problem.
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LVL 11

Accepted Solution

Coast-IT earned 250 total points
ID: 33475681
You can reset IE6 by following this guide ;

Also, you can remove unwanted BHOs and things using HiJackthis (at a guess)

Finally, if you log on tot he PC as another user, does the same thing happen?  If not, recreate the users profile.

Author Comment

ID: 33476318
That was it - thanks
LVL 12

Expert Comment

ID: 33511186
accept the answer to close the question so others can refer to it and know what fixed it for you.

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