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Outlook 2010 Contact Search

Posted on 2010-08-19
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Last Modified: 2012-05-10
I have a user who has just gotten Outlook 2010.  He has a few hundred contacts which he can see in the Contacts folder, but for some reason the search function isn't working properly.  For example if he searches for "Robert" then no contacts are shown.  But if he searches for "de" then suddenly a few contacts show up that have names like "Inge", "Robert" and "Harold" - nothing that should have matched his search at all.

In addition, most of his contacts are sorted into two companies, both named "(none)."  There doesn't seem to be any particular reason for them being separated into two different companies, and I have tried moving one over to the other - it merely results in doubled contacts.

Any suggestions?
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Question by:Tomasz Czyz
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Expert Comment

by:brent6699
ID: 33476166
I would export all to csv and then delete the current contacts in outlook.  Import the contacts and see if it will pick them up.
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Tomasz Czyz earned 0 total points
ID: 33521089
Ok, solution found at last!  Turns out this particular user had previously had a Beta version of Outlook 2010 on his computer.  The COM-addin "Windows Search Email Indexer" was disabled in Outlook which had ruined the Contact searching.

The user also had a problem with the Contact Cards on the main page in Outlook, which weren't working properly (probably also a relic from the Beta version).  After installing all the latest Windows Updates and restarting the computer, everything seems to be in order.
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