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The name cannot be resolved

Posted on 2010-08-19
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Last Modified: 2012-06-22
I just placed a laptop on our domain and am attempting to connect the users Outlook. I just created their exchange account, they previously had an SMTP account through verizon but are now being switched to a domain email account. When I try to set her up I get a name resolution error, and the statement that the action cannot be completed.
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Question by:ronbeatty
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by:ManicD
ID: 33476222
Ping the servername, the FQDN and the IP

ping servername
ping servername.domain.local
Ping x.x.x.x

If you can get to all of these from the laptop
Look more at user permissions/credentials
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Expert Comment

by:Coast-IT
ID: 33476226
Have a look at this article entitled "Cannot Resolve name when setting up an Exchange account in Outlook"

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_21503313.html
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Expert Comment

by:ManicD
ID: 33476239
Remember that the servername is changed to a FQDN automatically by outlook, so check the DNS suffixes etc
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Expert Comment

by:mshields83
ID: 33479316
Has the user account/mailbox just been created? If so, then you may have to update the offline global address list first, and check that the mailbox does actually exist.
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Accepted Solution

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ronbeatty earned 0 total points
ID: 33479497
I finally deleted her contact and user profiles and recreated a user profile for this user. I was then able to set her up. Never did determine why it failed prior to that.
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