The name cannot be resolved

I just placed a laptop on our domain and am attempting to connect the users Outlook. I just created their exchange account, they previously had an SMTP account through verizon but are now being switched to a domain email account. When I try to set her up I get a name resolution error, and the statement that the action cannot be completed.
ronbeattyAsked:
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ronbeattyConnect With a Mentor Author Commented:
I finally deleted her contact and user profiles and recreated a user profile for this user. I was then able to set her up. Never did determine why it failed prior to that.
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ManicDCommented:
Ping the servername, the FQDN and the IP

ping servername
ping servername.domain.local
Ping x.x.x.x

If you can get to all of these from the laptop
Look more at user permissions/credentials
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Coast-ITCommented:
Have a look at this article entitled "Cannot Resolve name when setting up an Exchange account in Outlook"

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_21503313.html
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ManicDCommented:
Remember that the servername is changed to a FQDN automatically by outlook, so check the DNS suffixes etc
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mshields83Commented:
Has the user account/mailbox just been created? If so, then you may have to update the offline global address list first, and check that the mailbox does actually exist.
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