word crash

i installed word 2007 and 2010.
both word gets crash after 1min.
i uninstall both and reinstall but still happening.
any recommendation ?
OS is win 7
Hiroyuki TamuraField EngineerAsked:
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bhartwellCommented:
what is the error message your getting when it crashes?
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Hiroyuki TamuraField EngineerAuthor Commented:
it's in japanese but no exact error message. just saying serious error and trying to recover.
should i check event code?
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bhartwellCommented:
definitely check your event logs for any specific errors most likely it will be located in your "application" or "system" logs. you can get there fast by going to your "Start-->Search field"  and typing "eventvwr". Let me know what you find.
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bhartwellCommented:
sorry, i just realized this was a pda you were having an issue with. What type of PDA are you using?
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Hiroyuki TamuraField EngineerAuthor Commented:
sorry, i accidentaly picked pda. it's regular pc
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bhartwellCommented:
no problem, did you find anything in the event logs regarding the installations?
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Hiroyuki TamuraField EngineerAuthor Commented:
this is the code
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: WINWORD.EXE¿¿¿¿¿¿: 14.0.4762.1000¿¿¿¿ ¿¿¿¿: 0x4bae25b7
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: CAP3K.DLL¿¿¿¿¿¿: 0.3.0.0¿¿¿¿ ¿¿¿¿: 0x41944123
¿¿¿¿¿: 0xc0000005
¿¿¿¿¿¿¿: 0x00004d63
¿¿¿¿¿¿¿¿¿¿¿¿¿ ID: 0x17e4
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: 0x01cb3fbee947a54f
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿: C:\Windows\system32\spool\DRIVERS\W32X86\3\CAP3K.DLL

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bhartwellCommented:
Hiroyuki, give this a try:

Start...Run... type in "regedit"

Then follow the path HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/Word

Then change the folder called 'data' to 'olddata'
Then change the folder called 'options' to 'oldoptions'

When you open up Word again it will create new files to replace the old
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Hiroyuki TamuraField EngineerAuthor Commented:
still same thing happenning
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: WINWORD.EXE¿¿¿¿¿¿: 14.0.4762.1000¿¿¿¿ ¿¿¿¿: 0x4bae25b7
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: CAP3K.DLL¿¿¿¿¿¿: 0.3.0.0¿¿¿¿ ¿¿¿¿: 0x41944123
¿¿¿¿¿: 0xc0000005
¿¿¿¿¿¿¿: 0x00004d63
¿¿¿¿¿¿¿¿¿¿¿¿¿ ID: 0x10d0
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: 0x01cb3fc97b418b73
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿: C:\Windows\system32\spool\DRIVERS\W32X86\3\CAP3K.DLL

Open in new window

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Hiroyuki TamuraField EngineerAuthor Commented:
screenshot
Snap41.png
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Hiroyuki TamuraField EngineerAuthor Commented:
i even changed
HKEY_CURRENT_USER/Software/Microsoft/Office/14.0/Word
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bhartwellCommented:
Have you restarted the pc after the changes were made? Also were any of these office installations installed as a trial at first or as an upgrade?
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bhartwellCommented:
Have you tried running word in safe mode?
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Hiroyuki TamuraField EngineerAuthor Commented:
no... i'm using this remotely... can't go to safe mode.
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bhartwellCommented:
hold Ctrl while starting the application. Continue holding Ctrl until you are prompted to
start in Safe Mode. See if that works for you, if it does then you may have an issue with plug-ins or add-ins you may have running in your Office application.
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Hiroyuki TamuraField EngineerAuthor Commented:
on safe mode.. still getting same error
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: WINWORD.EXE¿¿¿¿¿¿: 14.0.4762.1000¿¿¿¿ ¿¿¿¿: 0x4bae25b7
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: CAP3K.DLL¿¿¿¿¿¿: 0.3.0.0¿¿¿¿ ¿¿¿¿: 0x41944123
¿¿¿¿¿: 0xc0000005
¿¿¿¿¿¿¿: 0x00004d63
¿¿¿¿¿¿¿¿¿¿¿¿¿ ID: 0x12e0
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿: 0x01cb3fd3a53d7008
¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿: C:\Windows\system32\spool\DRIVERS\W32X86\3\CAP3K.DLL

Open in new window

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madunix (Fadi SODAH)Commented:
what AV are you running? i had such a problem with bitdefender blocking Word...!
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esp-projectsCommented:
This could be a problem with the printers that are installed on the machine.  How many printers are installed?  Try changing the default printer and then opening word again.  See if it still crashes.  If so, printers are the place I would start troubleshooting - c:\windows\system32\spool\drivers etc points to the printer drivers folder......
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Hiroyuki TamuraField EngineerAuthor Commented:
ooh, that fixed if i uninstall the default printer.
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esp-projectsCommented:
OK, the drivers are probably at fault.  You could remove the drivers from Printers and Faxes, then reinstall using new ones from the manufacturer?  What is the model of the printer?  Can you say what OS (ie vista / 7 pro / home etc) is running including 32 / 64bit?
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Hiroyuki TamuraField EngineerAuthor Commented:
WIN7 32BIT
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esp-projectsCommented:
How about the model of the printer?
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esp-projectsCommented:
How is this fair?  Clearly my response fixed the issue -
"This could be a problem with the printers that are installed on the machine.  How many printers are installed?  Try changing the default printer and then opening word again.  See if it still crashes.  If so, printers are the place I would start troubleshooting - c:\windows\system32\spool\drivers etc points to the printer drivers folder......"

Followed by
"ooh, that fixed if i uninstall the default printer."

but yet the points go to someone else?! Moderators need to check this really.
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Hiroyuki TamuraField EngineerAuthor Commented:
thank you
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