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Can't Log In with Roaming Profile

Posted on 2010-08-19
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Last Modified: 2012-05-10
I have a particular user that can’t log into her PC using her roaming profile. This is the error message she gets. She can log on to another PC without any problem. Nothing has been changed on the server or on her machine to best of my knowledge.

“Windows cannot copy file \\Poweredge840\Profiles\Peg\Cookies\peg@zag.122.2o7[1].txt to location c:\\Documents & Settings\peg\cookies\peg@zag.122.2o7.txt. Possible cause includes network problem or insufficient security right. If this problem persists, contact network administrator. “

Second message then comes up – “Windows cannot find the local profile and is logging you on with a temporary profile.

Changes you make to this profile will be lost when you log off.”

Each time I restarted I got a different file name.  The second was peg@zedo[2].txtm The third was zedo[3].txt


Client: Windows XP Pro
Serer: Windows Server 2003 Std
Less than 10 user network
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Question by:YasarC
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Expert Comment

by:Mordillo98
ID: 33477697
Normally this issue occurs when c:\ drive is out of disk space.

Can you let me know how much disk space left the user has on the PC's c:\ drive where the problem arises?

Let me know...
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Author Comment

by:YasarC
ID: 33478910
There is 52GB available space.
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Expert Comment

by:Mordillo98
ID: 33479556
Cool.  Reboot that machine, log in as domain administrator.
Delete all that user's profile that currently exists on it.
Log off, make that user log in and see if it creates it ok this time.
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Author Comment

by:YasarC
ID: 33479611
I did that exact step yesterday and same problem. I logged in as the admin and deleted the user profile, rebooted and tried logging in as the user and same problem.
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Expert Comment

by:Mordillo98
ID: 33479651
Go under Computer Management, and make that user local administrator and make her try to log in again.

I'm not saying that user should be local admin, but the result will help the troubleshooting.
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Expert Comment

by:mshields83
ID: 33480082
It looks like the system is trying to copy cookies from the profile location on the Server to the PC. Being only cookies, do you really need them?

I would clear out the \\Poweredge840\Profiles\Peg\Cookies folder on the server, then log the user on to the domain.
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Accepted Solution

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YasarC earned 0 total points
ID: 33601999
After further research we figured it was a virus causing the problem. Removing the virus fixed the problem. Everyone had very helpful suggestions but they didn't work.
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