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WorkCentre 7232/7242 banner sheet is off but still prints banner

Posted on 2010-08-19
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Last Modified: 2013-12-15
Hello guys;

This is really strange; my client has Xerox WorkCentre 7232/7242 and the banner sheet is off but it will not stop printing banners.

- I tried disabling the banner sheet and it is disabled by the Xerox control panel but it still dose it.
(enable it and then disable it)

- re-installed the driver - downloaded the new drive from xerox and replaced it with the new one but no luck.

- I also looked at the http web-page of the printer for config but no luck, there is no such an option.

Any suggestions ?  
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Question by:atigris
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by:pony10us
ID: 33478279
Well I am not sure that this question belongs under Windows Batch Programming but to try to answer the question, have you looked at the printer settings/config of the printer on client machine? There is a setting in there for printing a banner that will override the setting on the actual setting on the printer.
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by:atigris
ID: 33478816
Yes, Sorry for the wrong zone. I already sent a request to edit the question.

I have tried that and the option is set to disable  " banner sheet is currently set to OFF" but it will still print.
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by:pony10us
ID: 33478876
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by:atigris
ID: 33478992
Thanks pony10us; I have already tried that but no luck. I will try to install different form of printer driver like post script driver and see if that helps.  
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by:pony10us
ID: 33480524
Well I have tried to find a solution but have not been successful.  I have only used one Xerox printer and when it broke we had no support in the area so we have opted to stay with HP since.

Sorry but if I do manage to find something I will come back and let you know.
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by:hdhondt
ID: 33481265
Are you sure it's a printer banner sheet, and not a Windows separation page? Go to printer Properties > Advanced tab > Separation Page. You would have to do this on the server to turn it off for everyone.
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Accepted Solution

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atigris earned 0 total points
ID: 33491643
OK, I double checked with the client and they turned to be using Citrix when they print and for some reason the local settings will not hold when the citrix printing session was created.

So I had to take ownership of the printing session on the citrix server  then add my self as admin and then disable the banner sheet option and finally ask the user to logoff and logback in and it fixed it.

Thanks for everyone's time and effort.  
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by:pony10us
ID: 33501600
So it did turn out to be an issue with the settings however it was a security issue with Citrix?  
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by:atigris
ID: 33503102
yes it was combination of the two; thanks for your help any way.
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