Solved

Web browser opens PDF files with Acrobat 6.0 instead of Reader 9.0

Posted on 2010-08-19
10
480 Views
Last Modified: 2013-12-08
We have a Windows XP workstation that has Adobe Reader 9 and Adobe Acrobat 6 installed.  Reader 9 is set to open PDF files from the local machine ie when the user double clicks on a PDF file on his desktop, the file opens using Reader 9.

However, when he tries to view a PDF file on IE, it tries to open the PDF file using Acrobat 6.  I am not sure how to configure the browser to open the PDF file using Reader and not Acrobat.

Any ideas would be greatly appriciated.  BTW, we can't uninstall Acrobat 6 to upgrade, funding is not available right at the moment.
0
Comment
Question by:epsilon3
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +3
10 Comments
 
LVL 7

Accepted Solution

by:
deisrobinson earned 250 total points
ID: 33478153
0
 
LVL 3

Assisted Solution

by:59cal
59cal earned 250 total points
ID: 33478255
Hi,

I might be wrong but, I think the problem is that Acrobat 6 was installed first. Try uninstall and then re-install Acrobat. Then see if it does the same thing. I know it seems an extreme measure, but if you have two exe's with the same name in different locations, if you type the exe name in a run box it will open the first one installed. Worth a go...
0
 
LVL 3

Expert Comment

by:adallen
ID: 33478274
From adobe:

http://kb2.adobe.com/cps/331/331025.html

1. Quit Internet Explorer
2. Start Adobe Reader 9
3. Choose Edit > Preferences.
4. Select Internet in the list on the left.
5. Deselect Display PDF in Browser, and click OK.
6. Restart Internet Explorer or AOL.
0
Create Professional Looking Email Signatures

Create "Professional HTML Email Signatures" with ease.
7 Day Money Back Guarantee if not 100% Satisfied.
Affordable - Try it out for 7 Days Totally Risk Free.
Installers provided for over 45 Email clients.
Both Windows & MAC Supported.
Highly Recommended!

 
LVL 7

Expert Comment

by:deisrobinson
ID: 33478590
59Cal, that's what I just said.
0
 
LVL 3

Expert Comment

by:59cal
ID: 33478700
deisrobinson, you posted yours while I was writing mine up, so didn't see you response
0
 
LVL 30

Expert Comment

by:captain
ID: 33481211
Hi


adallen is right but, you have to make sure you do the same in acrobat 6 and untick the Internet option...

Uninstall should not be necessary.

capt.
0
 

Author Comment

by:epsilon3
ID: 33481347
If you untick the internet option in both Reader and Acrobat then a PDF will not displaly at all.  Am I missing something here?
0
 
LVL 30

Expert Comment

by:captain
ID: 33481370
Sorry I misread adallen's post as I guess he mistyped it.

You have to select it in A9 and deselect it in A6.
0
 

Author Comment

by:epsilon3
ID: 33481549
OK, I'll give that a shot.
0
 
LVL 3

Expert Comment

by:JavierSmith
ID: 33485116
It has bee my experience that the dll in question is the AcroIEhelper.dll that is found at:

c:\program files\common files\Adobe\Acrobat\Activex\

Here is how I would approach fixing this issue.

Uninstall Adobe Reader 9.   Do not reboot just yet.
Open up a command window and CD to c:\program files\common files\Adobe\Acrobat\Activex\
run this command:  taskkill /f /im explore*
That should kill all explorer.exe windows.  Your desktop and task bar will disappear but the command window should still be open.

Then delete the acroiehelper.dll file (del acroie*.dll)
Then you can run explorer.exe again just type in:  explorer /separate
Then reboot.
After the reboot, reinstall Adobe Reader 9.
That should replace the AcroIEHelper.dll from Acrobat 6 to Reader 9
0

Featured Post

Enroll in May's Course of the Month

May’s Course of the Month is now available! Experts Exchange’s Premium Members and Team Accounts have access to a complimentary course each month as part of their membership—an extra way to increase training and boost professional development.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Cognitive Services 1 74
Internet Explorer question 6 50
CORS Error from Chrome, but FireFox is OK 1 144
send to option in chrome 11 57
This article focuses on how to remove password security from multiple PDF files by Adobe Acrobat program. Sometimes it is essential to access the stored data items and to print, edit as well as copy content from Portable Document Format files in abs…
*Adobe Acrobat 9 was used for this article.  Particular steps may vary depending on software versions. Adobe Acrobat has many, many variables that my be utilized to customize your forms for clarity and ease of use. The Form Editing Tool will be y…
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question