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Outlook/OWA error after connecting mailbox to user account

Posted on 2010-08-19
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Last Modified: 2012-06-27
We accidentally deleted the OU with all user accounts.

We were able to reanimate the account.

We ran clean-mailbox and displayed the tombstoned mailboxes.

We connected the tombstoned mailboxes to the reanimated accounts (which required reapplying attributes [memberships, etc.]).

But now when we try to log the user in to either Outlook or OWA we get an error.  Desktop and My Docs show up fine - it's just Outlook.  I suspect that I have to wait for AD replication, but can't I force this somehow?


Exchange 2007 with server 2003


Here is the error:

 A problem occurred while trying to use your mailbox. Please contact technical support for your organization.  



Request

User host address: 192.168.2.10

Exception
Exception type: Microsoft.Exchange.Data.Storage.MailboxUnavailableException
Exception message: Cannot open mailbox /o=domain/ou=exchange administrative group (fydibohf23spdlt)/cn=recipients/cn=kbray.

Call stack

Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.CreateMailboxSession(ExchangePrincipal exchangePrincipal, CultureInfo cultureInfo)
Microsoft.Exchange.Clients.Owa.Core.UserContext.Load(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.CreateUserContext(OwaContext owaContext, UserContextKey userContextKey, UserContext& userContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionUnconfigured
Exception message: MapiExceptionUnconfigured: Unable to open message store. (hr=0x8004011c, ec=-2147221220) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=565] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=108][latency=15] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropLogon [254] Lid: 17082 ROP Error: 0x8004011C Lid: 26937 Lid: 21921 StoreEc: 0x8004011C Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropLogon [254] Lid: 2199 StoreEc: 0x478 Lid: 2770 StoreEc: 0x80004005 Lid: 29385 StoreEc: 0x8004011C Lid: 8620 StoreEc: 0x8004011C Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x8004011C Lid: 26297 Lid: 16585 StoreEc: 0x8004011C Lid: 32441 Lid: 1706 StoreEc: 0x8004011C Lid: 24761 Lid: 20665 StoreEc: 0x8004011C Lid: 25785 Lid: 29881 StoreEc: 0x8004011C

Call stack

Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx)
Microsoft.Mapi.ExRpcConnection.OpenMsgStore(OpenStoreFlag storeFlags, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, MapiStore msgStorePrivate, String& correctServerDn, ClientIdentityInfo clientIdentityAs, String userDnAs, String applicationId, CultureInfo cultureInfo)
Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
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Comment
Question by:croplife
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4 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 33478444
have you tried to create a new outlook profile? the legacyexchangedn value may not be the same as the original which would break the profile.
0
 
LVL 1

Author Comment

by:croplife
ID: 33478499
same result.
It definitely seems like it's waiting for the AD to replciate.  Replication just occured and the 50% of accounts that we've reconnected are now working properly.
The other 50% will have to wait the 2 hrs it took for replication or I can force a replication - if I knew how.
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LVL 32

Accepted Solution

by:
endital1097 earned 500 total points
ID: 33478549
if you reconnected the accounts already stopping the information store is the quickest way
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LVL 1

Author Comment

by:croplife
ID: 33478669
That's what I was afraid of.
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