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Remove BES IT policy from balckberry but still keep blackberry on BES

Posted on 2010-08-19
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Last Modified: 2012-05-10
Our Blackberry Enterprise Server (BES) is setup to black users from downloading apps from Blackberry Ap world. I don't know why it's like this, it has been this way since before I started working here. Anyway a manager has asked me if I can remove his blackberry from the IT policy so he can download apps (it's his personal phone), but he would still like to be connected to BES to receive emails, sync contacts, etc... Is this possible to allow him to download apps but still keep him on BES?
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Question by:FreeRangers
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6 Comments
 
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MichaelVH earned 2000 total points
ID: 33479349
Hi there,

yes that is possible. You can assign a different policy to that manager. (e.g. you create another policy where the 'blocking' isn't included and you assign that policy to the manager.)

greetings,

Michael
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Author Comment

by:FreeRangers
ID: 33479379
I was looking on the BES server and all the users are assigned the default policy. It looks like the default BES policy hasn't been configured, it is still at all it's default settings. Is the default setting of the default BES policy to block app installation? If not they why can't they download apps?
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LVL 11

Expert Comment

by:MichaelVH
ID: 33479438
have they got a subscription for Blackberry Apps? Does the telco allow it as well?
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Author Comment

by:FreeRangers
ID: 33479476
I don't know what you mean by subscription to Blackberry Apps. On my personal Blackberry I can just go to the Blackberry App world icon and download whatever I want. I don't remember anything about a subscription to App world in my contract. And yes the carrier does allow it, as my personal Blackberry is on the same carrier.
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LVL 11

Expert Comment

by:MichaelVH
ID: 33479582
what happens if you visit this site:
 www.blackberry.com/appworld/download ?
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Author Comment

by:FreeRangers
ID: 33480280
The user just didn't have App world installed.  I wish all my IT problems were this simple.
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