Solved

Avaya 5610SW IP Phone Rebooting Randomly

Posted on 2010-08-19
5
2,222 Views
Last Modified: 2013-12-27
My coworker has an Avaya 5610SW IP phone which has been working fine for months.  Beginning yesterday, it has started to randomly reboot itself (disconnecting any call in progress).

When it boots up it says Initializing and Loading. Then it says that it's downloading an SCR upgrade file (xxupgrade.scr), but then gets an error message (TFTP error: Unknown error). Sometimes it finishes booting properly and it can be used to make calls, but only for a short while before it reboots itself.

I tried plugging it into a different Ethernet wall jack, but getting same results. Is there a way to troubleshoot this further?
0
Comment
Question by:anuneznyc
  • 3
  • 2
5 Comments
 
LVL 1

Expert Comment

by:kemblewhitfield
Comment Utility
Try reset the settings of the  phone...
0
 

Author Comment

by:anuneznyc
Comment Utility
How do I go about resetting?
0
 
LVL 1

Accepted Solution

by:
kemblewhitfield earned 125 total points
Comment Utility
Press the hold+*(star)key and type in 73738(reset) and confirm
0
 

Author Closing Comment

by:anuneznyc
Comment Utility
Thanks.
0
 
LVL 1

Expert Comment

by:kemblewhitfield
Comment Utility
You are Welcome!!
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now