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Avaya 5610SW IP Phone Rebooting Randomly

Posted on 2010-08-19
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Last Modified: 2013-12-27
My coworker has an Avaya 5610SW IP phone which has been working fine for months.  Beginning yesterday, it has started to randomly reboot itself (disconnecting any call in progress).

When it boots up it says Initializing and Loading. Then it says that it's downloading an SCR upgrade file (xxupgrade.scr), but then gets an error message (TFTP error: Unknown error). Sometimes it finishes booting properly and it can be used to make calls, but only for a short while before it reboots itself.

I tried plugging it into a different Ethernet wall jack, but getting same results. Is there a way to troubleshoot this further?
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Question by:anuneznyc
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5 Comments
 
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Expert Comment

by:kemblewhitfield
ID: 33481118
Try reset the settings of the  phone...
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Author Comment

by:anuneznyc
ID: 33481760
How do I go about resetting?
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Accepted Solution

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kemblewhitfield earned 125 total points
ID: 33482929
Press the hold+*(star)key and type in 73738(reset) and confirm
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Author Closing Comment

by:anuneznyc
ID: 33498006
Thanks.
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Expert Comment

by:kemblewhitfield
ID: 33500605
You are Welcome!!
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