Solved

How to convert DB engine to Release in Quickbooks Enterprise 9?

Posted on 2010-08-19
7
529 Views
Last Modified: 2012-05-10
I'm currently using Quickbooks Enterprise 9 and there seems to be a bug. When I press F2 to check which release I am running, it is hidden behind the "Services Information". The window cannot be resized, and the text is not selectable. Is there another way to check which release I am currently using that does not involve F2?

I do know which DB engine I am running, but I can't find any documentation on which DB engine is associated with each release. Is there a way to convert the DB engine number to the Release number?

Please help! Thank you!
0
Comment
Question by:ndechiaro
  • 3
  • 3
7 Comments
 
LVL 1

Expert Comment

by:rmtechteam
ID: 33479917
does pressing alt-tab get you to the correct window?
0
 

Author Comment

by:ndechiaro
ID: 33480526
Hi rmtechteam,

I really appreciate your response, but unfortunately that wouldn't correct the problem

I've added an image so that you can get a better idea of the situation.

Please let me know what you think.

Thanks again!
QB-Product-Information.bmp
0
 
LVL 1

Expert Comment

by:rmtechteam
ID: 33481988
have you tried adjusting your resolution?
0
Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

 

Author Comment

by:ndechiaro
ID: 33482092
Raising or lowering the resolution has the same result.
0
 
LVL 1

Expert Comment

by:rmtechteam
ID: 33484261
other thoughts:

-can you highlight then copy/paste into notepad?
-adjust system font under control panel/display?
-networked version of QB? can you try on another system?
0
 
LVL 11

Accepted Solution

by:
stlinae earned 500 total points
ID: 33487546
This is a known issue with Intuit, there is no "fix" for it other than them patching it. The DB engine your on has only to do with what version of QB you running, not what release so that won't help.

What you can look at, in the Product Information window, further down is a box that says Versions Used on File. Scroll to the bottom of that window and it will tell you what release and when it was updated.

Hope that helps.
0
 

Author Comment

by:ndechiaro
ID: 33502295
Thank you for your help. Hopefully this issue is resolved in version 10.
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Hi, I've just fixed a problem with Sage 50 Accounts 2010 crashing when creating a new Company.  I've spent nearly 4 hours on it including three calls to the Sage helpdesk (they didn't work it out in the end - I did!) ... so I thought I'd share th…
Hi, I've just fixed a problem with Sage 50 Accounts 2011 crashing when creating a new Company.  I've wasted several hours on it so I thought I'd share the solution with others.  Remarkably, the same laptop had what appears to be exactly the same …
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now