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How to convert DB engine to Release in Quickbooks Enterprise 9?

I'm currently using Quickbooks Enterprise 9 and there seems to be a bug. When I press F2 to check which release I am running, it is hidden behind the "Services Information". The window cannot be resized, and the text is not selectable. Is there another way to check which release I am currently using that does not involve F2?

I do know which DB engine I am running, but I can't find any documentation on which DB engine is associated with each release. Is there a way to convert the DB engine number to the Release number?

Please help! Thank you!

rmtechteam

does pressing alt-tab get you to the correct window?

ndechiaro

ASKER

Hi rmtechteam,

I really appreciate your response, but unfortunately that wouldn't correct the problem

I've added an image so that you can get a better idea of the situation.

Please let me know what you think.

Thanks again!
QB-Product-Information.bmp

rmtechteam

have you tried adjusting your resolution?

ndechiaro

ASKER

Raising or lowering the resolution has the same result.

rmtechteam

other thoughts:

-can you highlight then copy/paste into notepad?
-adjust system font under control panel/display?
-networked version of QB? can you try on another system?

ASKER CERTIFIED SOLUTION

stlinae

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ndechiaro

ASKER

Thank you for your help. Hopefully this issue is resolved in version 10.