Solved

Unable to Connect USB Devices to Computer

Posted on 2010-08-19
9
668 Views
Last Modified: 2013-11-05
I am having trouble on a Dell XPS M1330 computer running 32-bit Windows 7 Ultimate. Whenever I connect a USB device to it, I get the "connect" sound effect, and the normal driver installation dialog box. The computer recognizes the device, and says "Installing driver software" for a few minutes, but after a few minutes (about 5), says "Failed." This is happening on things as simple as a mouse and keyboard. It is happening on everything I've tried. Something is preventing Windows from installing drivers. Any help in tracking down this issue would be much appreciated. I would love to resolve the issue without having to go through an OSRI.
0
Comment
Question by:Arbanak2
9 Comments
 

Expert Comment

by:ruthannbasnillo
ID: 33480117
Connecting USB Devices Manually

Choose VM > Removable Devices to connect specific USB devices to your virtual machine. You can connect up to two USB devices at a time. If the physical USB devices are connected to the host computer through a hub, the virtual machine sees only the USB devices, not the hub.

There is a menu item for each of the USB ports. Move the mouse over one of these items to see a cascading menu of devices that are plugged into your host computer and available for use. To connect a device to the virtual machine, click its name.

If a device is already connected to that port, click the name of a new device to release the first device and connect the new one.

To release a connected device, click None on the cascading menu for the port to which it is connected.

If you physically plug a new device into the host computer and the autoconnect feature does not connect it to a virtual machine, the device is initially connected to the host. Its name is also added to the VM > Removable Devices menu so you can connect it to the virtual machine manually.


http://www.vmware.com/support/ws55/doc/ws_devices_usb_connect.html
0
 

Author Comment

by:Arbanak2
ID: 33480133
I am not running a VM. I am having this issue in a native installation of Windows 7.
0
 
LVL 3

Expert Comment

by:the_scotsman_
ID: 33480318
What do the logs in Event viewer say? Are there any errors or warnings related to USB or drivers?

Control Panel > Administrative Tools > Event Viewer
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 92

Expert Comment

by:nobus
ID: 33482608
any errors in device manager?

if not, here  a list of things to try :
-from Device manager scan for new hardware
-in device manager>view tab, click "show hidden devices" and delete all usb entries and hidden devices,  reboot and test
-then you can download the latest drivers for the chipset, and reinstall it to update the USB root hubs
-start>run>diskmgmt.msc      check if the usb devices show up in disk management, then run :   start>run>services.msc
In the listing look for removable storage service.
If it is set to Auto, and not started, then start it : click the Start link in the top left...
-In c:\windows\inf, look for usbstor.inf    -  If it is not there, you can copy it from another PC..When you find it, right click it and select Install
0
 

Accepted Solution

by:
Arbanak2 earned 0 total points
ID: 33507824
I tried what nobus and others suggested to no avail. I finally did an OSRI, and the issue has been resolved.
0
 
LVL 92

Expert Comment

by:nobus
ID: 33508131
you never gave any feedback, so we could help more ...
0
 

Author Comment

by:Arbanak2
ID: 33508136
That is fine. I am not upset, just decided to take the "easy way out."
0
 

Author Comment

by:Arbanak2
ID: 33508143
I should have said so earlier, but thank you very much for your help.
0
 
LVL 92

Expert Comment

by:nobus
ID: 33509337
you're welcome - and note that for this site to work, you need to give feedback on all points !
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Error when logging into pinterest- Java- cookies- browser 1 32
Drive mapping problem 7 41
Need to make video of desktop 5 54
Moving a windows 7 install to new hardware 9 82
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question