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Unable to Connect USB Devices to Computer

Posted on 2010-08-19
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Last Modified: 2013-11-05
I am having trouble on a Dell XPS M1330 computer running 32-bit Windows 7 Ultimate. Whenever I connect a USB device to it, I get the "connect" sound effect, and the normal driver installation dialog box. The computer recognizes the device, and says "Installing driver software" for a few minutes, but after a few minutes (about 5), says "Failed." This is happening on things as simple as a mouse and keyboard. It is happening on everything I've tried. Something is preventing Windows from installing drivers. Any help in tracking down this issue would be much appreciated. I would love to resolve the issue without having to go through an OSRI.
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Question by:Arbanak2
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Expert Comment

by:ruthannbasnillo
ID: 33480117
Connecting USB Devices Manually

Choose VM > Removable Devices to connect specific USB devices to your virtual machine. You can connect up to two USB devices at a time. If the physical USB devices are connected to the host computer through a hub, the virtual machine sees only the USB devices, not the hub.

There is a menu item for each of the USB ports. Move the mouse over one of these items to see a cascading menu of devices that are plugged into your host computer and available for use. To connect a device to the virtual machine, click its name.

If a device is already connected to that port, click the name of a new device to release the first device and connect the new one.

To release a connected device, click None on the cascading menu for the port to which it is connected.

If you physically plug a new device into the host computer and the autoconnect feature does not connect it to a virtual machine, the device is initially connected to the host. Its name is also added to the VM > Removable Devices menu so you can connect it to the virtual machine manually.


http://www.vmware.com/support/ws55/doc/ws_devices_usb_connect.html
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Author Comment

by:Arbanak2
ID: 33480133
I am not running a VM. I am having this issue in a native installation of Windows 7.
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Expert Comment

by:the_scotsman_
ID: 33480318
What do the logs in Event viewer say? Are there any errors or warnings related to USB or drivers?

Control Panel > Administrative Tools > Event Viewer
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Expert Comment

by:nobus
ID: 33482608
any errors in device manager?

if not, here  a list of things to try :
-from Device manager scan for new hardware
-in device manager>view tab, click "show hidden devices" and delete all usb entries and hidden devices,  reboot and test
-then you can download the latest drivers for the chipset, and reinstall it to update the USB root hubs
-start>run>diskmgmt.msc      check if the usb devices show up in disk management, then run :   start>run>services.msc
In the listing look for removable storage service.
If it is set to Auto, and not started, then start it : click the Start link in the top left...
-In c:\windows\inf, look for usbstor.inf    -  If it is not there, you can copy it from another PC..When you find it, right click it and select Install
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Accepted Solution

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Arbanak2 earned 0 total points
ID: 33507824
I tried what nobus and others suggested to no avail. I finally did an OSRI, and the issue has been resolved.
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Expert Comment

by:nobus
ID: 33508131
you never gave any feedback, so we could help more ...
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Author Comment

by:Arbanak2
ID: 33508136
That is fine. I am not upset, just decided to take the "easy way out."
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Author Comment

by:Arbanak2
ID: 33508143
I should have said so earlier, but thank you very much for your help.
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Expert Comment

by:nobus
ID: 33509337
you're welcome - and note that for this site to work, you need to give feedback on all points !
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