Arbanak2
asked on
Unable to Connect USB Devices to Computer
I am having trouble on a Dell XPS M1330 computer running 32-bit Windows 7 Ultimate. Whenever I connect a USB device to it, I get the "connect" sound effect, and the normal driver installation dialog box. The computer recognizes the device, and says "Installing driver software" for a few minutes, but after a few minutes (about 5), says "Failed." This is happening on things as simple as a mouse and keyboard. It is happening on everything I've tried. Something is preventing Windows from installing drivers. Any help in tracking down this issue would be much appreciated. I would love to resolve the issue without having to go through an OSRI.
ASKER
I am not running a VM. I am having this issue in a native installation of Windows 7.
What do the logs in Event viewer say? Are there any errors or warnings related to USB or drivers?
Control Panel > Administrative Tools > Event Viewer
Control Panel > Administrative Tools > Event Viewer
any errors in device manager?
if not, here a list of things to try :
-from Device manager scan for new hardware
-in device manager>view tab, click "show hidden devices" and delete all usb entries and hidden devices, reboot and test
-then you can download the latest drivers for the chipset, and reinstall it to update the USB root hubs
-start>run>diskmgmt.msc check if the usb devices show up in disk management, then run : start>run>services.msc
In the listing look for removable storage service.
If it is set to Auto, and not started, then start it : click the Start link in the top left...
-In c:\windows\inf, look for usbstor.inf - If it is not there, you can copy it from another PC..When you find it, right click it and select Install
if not, here a list of things to try :
-from Device manager scan for new hardware
-in device manager>view tab, click "show hidden devices" and delete all usb entries and hidden devices, reboot and test
-then you can download the latest drivers for the chipset, and reinstall it to update the USB root hubs
-start>run>diskmgmt.msc check if the usb devices show up in disk management, then run : start>run>services.msc
In the listing look for removable storage service.
If it is set to Auto, and not started, then start it : click the Start link in the top left...
-In c:\windows\inf, look for usbstor.inf - If it is not there, you can copy it from another PC..When you find it, right click it and select Install
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
you never gave any feedback, so we could help more ...
ASKER
That is fine. I am not upset, just decided to take the "easy way out."
ASKER
I should have said so earlier, but thank you very much for your help.
you're welcome - and note that for this site to work, you need to give feedback on all points !
Choose VM > Removable Devices to connect specific USB devices to your virtual machine. You can connect up to two USB devices at a time. If the physical USB devices are connected to the host computer through a hub, the virtual machine sees only the USB devices, not the hub.
There is a menu item for each of the USB ports. Move the mouse over one of these items to see a cascading menu of devices that are plugged into your host computer and available for use. To connect a device to the virtual machine, click its name.
If a device is already connected to that port, click the name of a new device to release the first device and connect the new one.
To release a connected device, click None on the cascading menu for the port to which it is connected.
If you physically plug a new device into the host computer and the autoconnect feature does not connect it to a virtual machine, the device is initially connected to the host. Its name is also added to the VM > Removable Devices menu so you can connect it to the virtual machine manually.
http://www.vmware.com/support/ws55/doc/ws_devices_usb_connect.html