Our company is using a HP MSA1000 with two fibre channel controllers in an Active / Active configuration.
One of the controllers went bad and since we have a warranty with HP, an engineer came out and replaced the defective controller. The replaced switch is showing up in the HP System Management Homepage as okay however, it does not show up in the Switch Explorer web interface. When I try to access the controller by its IP, I get the following message:
"WebTools License Key Missing on Switch SGM06019L2-switch1"
I asked the HP engineer about this when he was onsite and he said it will take about a day for the settings from the other controller to "replicate" to the replaced controller. He also mentioned that the exisiting key is just a default key. This did not sound accurate to me but since I do not have any experience with Fibre Channel and I have no spares to test with, I took his word for it. Needless to say, the problem still persists and I am worried that even though the new controller appears to be working, it is not configured correctly.
I have contacted HP for a resolution but I am posting here for a second opinion. I have already tried using the existing Web license in the working controller but I received a message saying that the key is not valid. I was also shown an HP site called the "HP Authorization center" (webkey.external.hp.com) where new licenses can be generated but when I tried entering my serials, I received a message stating that none of the serials were found in the database.
I also noticed that the Fabric OS versions are different - the replaced controller has a newer version.
This is a production SAN attached to ESX Hosts so I do not have the luxury of trial and error. I saw a command in the Fabric OS to reboot the controller but I am hesitant to try it.
How can I fix the licensing issue and ensure that the controller is configured correctly?