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Cant open Document Library in Explorer View - Sharepoint

Posted on 2010-08-19
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We recently setup a new Sharepoint Site and we are having issues with users accessing Explorer View. All are computers use a similar image of Vista with IE8. When in a document library if you click on Actions -> Open with Windows Explorer nothing happens. When you click on the right on view and change it to explorer view we get a Internet Explorer Cannot Display the Webpage. This is present in both Windows Vista and on Server 2008. A few people running Win7 have no issue with this. Also note that the users who are running win7 get a popup requesting them to login, unlike vista which doesnt.

Thanks in advance!
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Question by:Fholmez
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6 Comments
 
LVL 4

Accepted Solution

by:
monicai earned 1000 total points
ID: 33481934
Check if the WebClient service in your Vista is started.  the Explorer view uses WebDAV which leverages on the webclient service in your desktop.
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Author Comment

by:Fholmez
ID: 33485028
The WebClient service is set to Automatic and is running. The used to be able to access Explorer view on the site. But it got moved from a remote location to onsite. We did a backup/restore to get it hosted here.
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LVL 5

Assisted Solution

by:screen-name
screen-name earned 1000 total points
ID: 33486373
For the webclient to be installed on server 2008 you have to install the user desktop experience.

You should be able to test the webdav access by going to start>run and using a UNC path like:

\\ToplevelWebapp\Sitecollection
or
\\ToplevelWebapp\PATH\Sitecollection

See if that will give you a better error...
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Author Comment

by:Fholmez
ID: 33490080
Now that the user desktop experience is installed on the server we can use use explorer view. But we are still experiencing issues with users who were able to access Explorer View prior to the site being moved onsite.
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Author Comment

by:Fholmez
ID: 33505156
Had users connect to \\site.com\DavWWWRoot\site through explorer and this someone recreated the connection and now users can access it from SP.
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