Solved

Fatal Errors during HP Officejet Install

Posted on 2010-08-19
2
1,191 Views
Last Modified: 2013-12-15
Originally had Photosmart AIO installed on client's pc.  Scanning was not working so uninstalled HP software and tried to reinstall.  This is where all my troubles began.  Every time during reinstall it would fail with a fatal error such as the following: Fatal error during installtion module. C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpqcxs08.dll failed to register HResult -2147467259. I then proceeded to try everything from System Restore to CCleaner to Windows Installer Cleaner Tool (a recommendation from HP Chat sessions - all to no avail. I then utlimately tried a new HP printer since my other choice was to wipe this pc.  HP chat had been no real help.  The new printer failed with the same error.  I have called HP support, and their first tier support couldn't resolve it and raised it to 2nd tier support. I'm now waiting an answer from 2nd tier support.  I'm wondering if anyone has gotten a solution to this problem.  Apparebtly it happened alot to others, as well.  Is there a definitive solution to this problem? Please advise ASAP. Thx.
0
Comment
Question by:071171
2 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 33482709
install the software as good as you can then install Revo uninstaller  : http://www.revouninstaller.com/      
use revo to uninstall the HP software -  it does a better job...
then try to install again !
0
 
LVL 27

Accepted Solution

by:
michko earned 500 total points
ID: 33506488
If nobus' suggestion doesn't solve it, I've had some success with installing CCleaner (www.ccleaner.com) first.  Then uninstall the printer, uninstall the software from within add/remove programs, reboot, run CCleaner, both its cleanup function and its registry cleaner.  Reboot, run both functions of CCleaner again.  Reboot one more time, then try your install.

0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
TXT to PDF help needed 26 108
need assistance with deploying printers via GPO 13 103
Custom printer driver for Xerox 7760 needed. 16 64
Where do I find HP printer shortcuts? 3 42
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question