Solved

Fatal Errors during HP Officejet Install

Posted on 2010-08-19
2
1,177 Views
Last Modified: 2013-12-15
Originally had Photosmart AIO installed on client's pc.  Scanning was not working so uninstalled HP software and tried to reinstall.  This is where all my troubles began.  Every time during reinstall it would fail with a fatal error such as the following: Fatal error during installtion module. C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpqcxs08.dll failed to register HResult -2147467259. I then proceeded to try everything from System Restore to CCleaner to Windows Installer Cleaner Tool (a recommendation from HP Chat sessions - all to no avail. I then utlimately tried a new HP printer since my other choice was to wipe this pc.  HP chat had been no real help.  The new printer failed with the same error.  I have called HP support, and their first tier support couldn't resolve it and raised it to 2nd tier support. I'm now waiting an answer from 2nd tier support.  I'm wondering if anyone has gotten a solution to this problem.  Apparebtly it happened alot to others, as well.  Is there a definitive solution to this problem? Please advise ASAP. Thx.
0
Comment
Question by:071171
2 Comments
 
LVL 91

Expert Comment

by:nobus
ID: 33482709
install the software as good as you can then install Revo uninstaller  : http://www.revouninstaller.com/      
use revo to uninstall the HP software -  it does a better job...
then try to install again !
0
 
LVL 27

Accepted Solution

by:
michko earned 500 total points
ID: 33506488
If nobus' suggestion doesn't solve it, I've had some success with installing CCleaner (www.ccleaner.com) first.  Then uninstall the printer, uninstall the software from within add/remove programs, reboot, run CCleaner, both its cleanup function and its registry cleaner.  Reboot, run both functions of CCleaner again.  Reboot one more time, then try your install.

0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Suggested Solutions

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now