Solved

Unable to save excel files to web folders

Posted on 2010-08-19
6
535 Views
Last Modified: 2012-06-27
I have a user that is unable to save excel files to a sharepoint web folder.

There is no issue with permissions as another machine with the user's login credentials is able to save.

Opening the user's Excel and trying saving a test file to the web folder results in not able to navigate to the web folder at all. So my conclusion is Excel causing the issue and not a permission problem.

Anyone has encountered this before?
0
Comment
Question by:Shawshanks
  • 3
  • 2
6 Comments
 
LVL 8

Expert Comment

by:afthab
ID: 33482111
0
 
LVL 5

Expert Comment

by:screen-name
ID: 33486370
Web folders require the webclient service, can you confirm on the affect PC that the service is running and set to automatic?

0
 

Author Comment

by:Shawshanks
ID: 33497606
Hi,

I am able to download but not upload the changes to the documents.

Regards,
Shawshank
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 5

Assisted Solution

by:screen-name
screen-name earned 500 total points
ID: 33497723
Ok, little info...

1. What version of Excel? 2003? 2007? 2010? (x64/x86)
2. What version of SharePoint? WSS-3.0? MOSS-2007? SP-2010? (x64/x86)
3. Do you know what type of authentication is being used on Sharepoint? (NTLM vs Kerberos)

You say they can not upload?  Do you mean just navigating to the site, and selecting upload, browse to the item, and it won't let them overwrite?  Can they upload new files and Can the user save to the site normally (Save as.. > http://Site/library/file)

Is the user able to simply check out the file? (access item content menu, select "check-out")

Is this user only having trouble with one file? Or any file? or just any excel file?

Are any other users having trouble?

Has anything changed? (like... Upgrade from office 2003 to 2007 or 2010??)

0
 

Author Comment

by:Shawshanks
ID: 33507231

excel is 2003.
Sharepoint, as I do not have access to the server, I do not know the version.

The user has no admin rites on his machine.
It used to work but it doesn't now.

Its a client issue nothing to do with the server.
0
 
LVL 5

Accepted Solution

by:
screen-name earned 500 total points
ID: 33510528
thats a tough one,

try a different User profile to see if you can fix it by re-creating the local user.  Un fourtunatetly I have seen this be the only solution in some cases.

You can try repairing the office installation, not sure if that will do anything or not in this case.

Make sure you have the latest Office Service Packs installed.

Also, reset IE, go to tools>internet options>Advanced tab>reset button (NOT restore)


Also, is the user able to open the files from SharePoint?  or is the problem jsut saving the file?

And is this WinXP, Vista or 7? (I am assuming XP due to office 2003)

0

Featured Post

Master Your Team's Linux and Cloud Stack!

The average business loses $13.5M per year to ineffective training (per 1,000 employees). Keep ahead of the competition and combine in-person quality with online cost and flexibility by training with Linux Academy.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction Perhaps more familiar to developers who primarily use VBScript than to developers who tend to work only with Microsoft Office and Visual Basic for Applications (VBA), the Dictionary is a powerful and versatile class, and is useful …
My experience with Windows 10 over a one year period and suggestions for smooth operation
This video walks the viewer through the process of creating envelopes and labels, with multiple names and addresses. Navigate to the “Start Mail Merge” button in the Mailings tab: Follow the step-by-step process until asked to find the address doc…
This video walks the viewer through the process of creating Hyperlinks for the web and other documents. Select the "Insert" tab: Click "Hyperlink":  Type "http://" followed by a web address to reference a website or navigate to a document to ref…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question