Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 4218
  • Last Modified:

How to reset the passpharse on a Firebox x750e

I need to reset the passpharse for a Firebox x750e. Does anyone know how this is done without blowing away all the configuration. I understand you can start new again on a cold reset. But I don't want to do this because I'll lose all the settings. Or can I can backup the info onto a file & then do the cold reset.  Restore the config backup & enter a new passpharse.

Thanks for the assist.

0
jetli87
Asked:
jetli87
  • 4
  • 2
2 Solutions
 
the_scotsman_Commented:
You can reset the passphrase in Firebox Safe Mode.

To put it into safe mode, turn the firebox off with the switch at the back.

Push the up arrow on the keypad and keep it pressed while you switch the firebox back on until you see a message "memory test Passed".

You are now in safe mode. From here you should be able to reset your passphrases.
0
 
jetli87Author Commented:
Hi, thanks for the response...Can you be a bit more detailed?  I just took over a network from a rogue IT personnel and have no experience working with Firebox...Only used to working with Cisco/SonicWall so I'll greatly appreciate if you can hand hold me through the process...thanks in advance.
0
 
dpk_walCommented:
Please have a look at the articles below:
http://watchguard.custhelp.com/app/answers/detail/a_id/1491/session/L3NpZC85cUU0M1c3aw%3D%3D

Please note assumption is that you DO have the current passphrases to log in the unit.

Thank you.
0
NEW Internet Security Report Now Available!

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out this quarters report on the threats that shook the industry in Q4 2017.

 
jetli87Author Commented:
Hi, dpk_wal,

per my comment above, we DO NOT know the passphrase to the GUI...We do have the password to login via console...Again, we abruptly took over a network for a rogue consultant and won't give us the passphrase to the firebox.

If we have to reset, can we save the configuration file from the console?  If so, how?
0
 
dpk_walCommented:
Sorry but without password there is no other way but to reset the unit to factory defaults and reconfigure it:
http://watchguard.custhelp.com/app/answers/detail/a_id/2187/kw/lost%20password

Please check if you have previously created config files, the default location:
http://watchguard.custhelp.com/app/answers/detail/a_id/1389

Please update if you need more details/help.

Thank you.
0
 
dpk_walCommented:
Original question was on the procedure to reset the passphrase; as author has found password the method would not be applicable but is still the correct solution for the problem.

IMO the solution was correct hence the question should not be deleted; moderators can decide and dispose question what they deem is correct.

Thank you.
0
 
dpk_walCommented:
Comment http:#33487077 should be awarded as solution with http:#33482979 as assisted solution.

Thank you.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now