?
Solved

process for prioritizing problems and for escalating problems that are persistent

Posted on 2010-08-19
1
Medium Priority
?
504 Views
Last Modified: 2012-05-10
I am working on a contract for a company. They have asked me the following quiestion
Expain the process for prioritizing problems and for escalating problems that are persistent.
This is for network and clients
I really have had may problems that are presistent I would like others input
0
Comment
Question by:kalkaskageek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 24

Accepted Solution

by:
Mike Thomas earned 2000 total points
ID: 33487842
Persistent problems IMO are easy to track down because you have common denominators.  You  just need to be able to collate the data (when I say you, I mean the company helpdesk), typically you can narrow that denominator down to enable you to track the route cause. I am not a network guy btw but the same rules should apply across all tech issue, persistent problems will have a common denominator and it is down to a “process” how that is picked up and reported. IMO it is not a technical problem but a process problem.

0

Featured Post

Moving data to the cloud? Find out if you’re ready

Before moving to the cloud, it is important to carefully define your db needs, plan for the migration & understand prod. environment. This wp explains how to define what you need from a cloud provider, plan for the migration & what putting a cloud solution into practice entails.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Understanding FTPS File transfer is a common requirement in most Enterprises. While there are numerous ways to get a file from Point A to Point B over a network, perhaps the most common method still in use is FTP – File Transfer Protocol. FTP is …
The article explains the protocols and technology which is involved when two computers on different TCP/IP networks communicate with each other. In the diagram, a router is used to segregate two networks. The networks are 192.168.1.0/24 and 192…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question