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How do we stop our Windows 2008 SBS server from Blue Screening ?

Posted on 2010-08-20
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Last Modified: 2012-05-10
Our Windows Small Business Server 2008 blue screened last night after some Windows Updates were applied.  The server begins to boot up and you can see Windows loading up but then you get a Blue Screen.  I have tried Safe Mode, Safe Mode with Networking and Last Known Good Configuration - all of which made no difference.  I also Disabled Driver verification check from the Advanced options but that didn't work either.

The driver that is causing the Blue Screen is volsnap.sys

Can anyone offer any advice how this can be fixed ?

Many thanks in advance
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Question by:PurityIT
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7 Comments
 

Expert Comment

by:spherrod
ID: 33482932
Are you able to copy the file from another 2008 machine which hasn't had the same updates applied and restore it to the affected machine in Recovery Console?
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Expert Comment

by:hknoop
ID: 33482940
You can start from the dvd and then copy the file back, otherwise run a repair from the dvd.
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Author Comment

by:PurityIT
ID: 33482964
Hi both and thanks for your posts,

I tried to boot from the internal SATA DVD drive and I got the same error.  I then tried to boot from an External USB drive and again got the Blue Screen with the volsnap.sys error
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Accepted Solution

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Radhakrishnan R earned 500 total points
ID: 33482986
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Expert Comment

by:Cliff Galiher
ID: 33483140
Volsnap is the volume snapshot service. While it is the process that is running when the blue screen  happens, thus it "owns" the problem, it is very unlikely that it is the cause, so replacing the file will not help.
The volume snapshot service is, as its name implies, responsible for various tasks involving disk integration with Windows. As with any blue screen in since the XP era, about the only code that has enough low-level access ot cause windows itself to be unstable enough to croak are drivers. Which in this case would be completely consistent. Volsnap is attempting to perform a task on the disk subsystem and thus is calling a driver that is not acting appropriately.
Three possible causes:
1) Failing disk.
2) Failing disk controller.
3) Bad disk controller driver (RAID controller ,etc)
HTH,
-Cliff
 
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Author Comment

by:PurityIT
ID: 33483214
Hi and thanks for your post,

How do I then detect what the hardware failure is if I can't boot into the OS ?
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Author Closing Comment

by:PurityIT
ID: 33483781
We were able to use the UBD to boot into the recovery environment.  Once we were in here we then were able to copy across the volsnap.sys file and this allowed the system to boot up
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