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Office 2010 User Setup (Permissions) Problem - Very Urgent !

Posted on 2010-08-20
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Last Modified: 2012-05-10
We have a major problem with Office 2010.  If student users logon to a computer and try and start any part of Office 2010, they get the "Please wait while windows configure ..." message followed by teh Office 2010 configuration startup screen and anotehr message saying "Configuring Micorosoft Office Professional Plus 2010".

This happens every time a student logs on, but not when staff or admins logon so it is obviously something to do with permissions.  However, this problem does not occur with Office Profession 2007 and Microsoft are not wiling to help.

There are over 400 affacted machines  and any help would be very much appreciated.  Client machines are all XP Pro
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Question by:cmdown
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Expert Comment

by:kooswillem
ID: 33483303
The Office applications may not have the rights to write in the application directory and/or the registry. Obviously some user related settings can not be stored. So you should enable writing to the registry and to the user application directories in Windows. This should do the trick.
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by:Wikkard
ID: 33483329
Try using procmon to monitor for permissions errors in the registry or filesystem.

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
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Expert Comment

by:ebooyens
ID: 33483339
Are you running different versions of Office on the same machine or have they all been upgraded to 2010?

Not sure if this is a fix but I've found this registry key for stopping an Office app re-registering when launched, you can do this to a logon script with XP Pro, with Vista or 7 it will ask for UAC approval so won't work great on a long script:

reg add HKCU\Software\Microsoft\Office\14.0\Word\Options /v NoReReg /t REG_DWORD /d 1

Problem though it is per user so it would need to be run in a logon script for every user.  Office might do the registering once but shouldn't subsequently.  Also, it is per office application, so you'd need to create a line for every office app in the suite.

Test it on one machine with a student user and see what happens.  Good luck!
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Expert Comment

by:sgsm81
ID: 33485404
Try logging on as a new user (student) and see if the same problem occurs
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by:mismoboy
ID: 33496917
I need to understand when and how every student gets this message; does it only happen once but happens to every 'new' student who logs in or does it happend everytime the same user or student starts Office?  Answering this question will help me further troubleshoot your issue.
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Author Comment

by:cmdown
ID: 33499087
Thanks for replies thus far.  Procmon and event viewer show that problem is linked to missing registry key HKLM/Software/Classes/.msg/PersistentHandler.  
Suggested fix on technet forum to set registry branch permissions to Administrator with System having Full Control hasn't worked either ( see http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/thread/ad1c9713-3dda-4c96-9115-6ab8b140b045 )
 ebooyens fix does not work
Problem happens for any user that doesn't have admin or local admin rights.  Obvisouly we can't give the students local admin rights !
The message happens for each user, every time they log on AND each time an office app is started and the process keeps looping in the background.
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Accepted Solution

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cmdown earned 0 total points
ID: 33499710
ISSUE RESOLVED
The MSIInstaller also tries to create entries for office file extensions.  To fix the problem, we have amended the standard user group policy to give SYSTEM and EVERYONE AD group full control of the HKLM/Software/Classes registry key branch with permissions propogated to subkeys.  Owner Creator has read only permission.
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