Outlook 2003 not displaying body of some plain text emails
We have a problem with one of the users in our organisation whereby he will occasionally receive a plain text email to his inbox however it won't display the contents of the email whether it be in the preview pane or when he opens it as a seperate window.
The email displays fine on other machines or on his smartphone so its localised however we would rather not rebuild the machine due to the difficulty in reconfiguring all of the custom applications that he has on there.
Cleared Temp OLK Folder. Ran Detect and Repair on the Office 2003, Cleared Temp Internet Files, Uninstalled and then Reinstalled Office 2003, Applied SP3 and then the rest of the available updates.
When I reinstalled Office I sent the mailbox test emails at each step and they displayed fine however it was the day after the reinstall of office that the problem has reappeared.
It only appears to be related to Plain Text emails and doesn't occurr for all of them which makes it harder to diagnose.
The email displays fine on other machines or on his smartphone so its localised however we would rather not rebuild the machine due to the difficulty in reconfiguring all of the custom applications that he has on there.
Cleared Temp OLK Folder. Ran Detect and Repair on the Office 2003, Cleared Temp Internet Files, Uninstalled and then Reinstalled Office 2003, Applied SP3 and then the rest of the available updates.
When I reinstalled Office I sent the mailbox test emails at each step and they displayed fine however it was the day after the reinstall of office that the problem has reappeared.
It only appears to be related to Plain Text emails and doesn't occurr for all of them which makes it harder to diagnose.
Will Szymkowski
This is very strange issue, if you login with a new WIndows profile and launch Outlook does this work? Also, have you tried to create a new Outlook profile from the mail applet in the control panel? If this works on other machines but not this one it is probably Outlook Profile related.
ASKER
Profile has been recreated and even machine replaced. DO you think deleting account, recreating (new SID) and importing mail may assist?
ASKER CERTIFIED SOLUTION
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