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Windows 2003 Server hanging

Hi Experts,

Please advise me on how I can troubleshoot my server - step by step. I have Windows 2003 R2 which is the application server. It also has WSUS installed on it. Yesterday after doing Windows updates from WSUS, the server has been hanging continuously. I'm not saying that the updates are the cause but I'd like to scientifically find out what is the exact cause. If I do find that it is the Windows updates that are causing the problem then how do I roll them back from WSUS? Thanks in advance
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cimani1000
Asked:
cimani1000
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3 Solutions
 
Casey HermanCitrix EngineerCommented:
What do the system/application logs say?
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cimani1000Author Commented:
That was fast.. and i knew you'd ask that. :)  lot's of info - drivers not starting, bat files not running, etc. How can i drill down to just before the hanging started?
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Casey HermanCitrix EngineerCommented:
where is it hanging at? on boot or while it is up and running?

Casey
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DavidGeraldCommented:
open the event manager, and look at appication and system logs, you can scroll down until the date and time before the server started crashing (there should be less errors)  but if you could paste your log errors here it would be very helpful.  As much information as possible.

What is the server running (file services, DC, exchange)

Please also let us know which windows updates were installed by going to add/remove programs in control panel, tick 'show updates' and list all updates that were installed roughly around the time the server started crashing
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Casey HermanCitrix EngineerCommented:
To drill down the llogs.. Sort them by time and pay attention to where the logs have time gaps as in 20 min span it took to get to the server and reboot it or whatever.
When it hangs is it a blue screen or just locks up?

Casey
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cimani1000Author Commented:
Just locks up. I've attached the logs. The windows updates are:

KB2079403
kb2115168
KB2160329
KB2229593
KB2286198
KB980436
KB982214
system.xlsx
application.xlsx
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Casey HermanCitrix EngineerCommented:
kb983583 installed and it initiated a reboot.  I am not sure the server was ready to reboot yet when that happened. You may want to roll that update back and see if it improves.
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Casey HermanCitrix EngineerCommented:
That update was for .net sp2 by the way
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cimani1000Author Commented:
i've rolled it back the updates and so far no problem. Lemme see what happens when they install again on the next schedule install. will update you. Thanks a lot
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Casey HermanCitrix EngineerCommented:
no worries. Let me know
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Casey HermanCitrix EngineerCommented:
Also if you have WSUS handling your driver updates from MS I would remove that sync. If everything is working with the drivers you have then dont update them unless you need to or do it manually.
It is the idea of "If it ain't broke fix it until it is"   ;)

Casey
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DavidGeraldCommented:
Are you getting any BSODs?

KB2160329
KB2286198
KB2286198
KB2286198

All have a known reputation for causing system crashes.  I would roll back all of them, followed by the rest if it does not cure the problem.  Least then you can say 100% whether it is the updates or not and start putting them back on one at a time if it is.

kb983583 spotted by casedog was not in your list, make sure you can see it in your installed updates.
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