Solved

Snap Server Power Failure and Netvault utility does not recognize the Snap RAID Device for backup

Posted on 2010-08-20
9
1,574 Views
Last Modified: 2013-11-14

Hello Experts,

I have a Snap Server 520 , the power failure occured. We have a Netvault utility running on different servers which will take backup of these server's data and write it to library in snap server and then to tape drive which we replace everyday. After Power failure whenever the backup runs the message status keeps showing as "Waiting for Media". Also when I go to Status under Netvault utility it does not shows any drive under device status . when I check the Snap server interface it says RAID Resync 49% completed. Does someone know if the drive will be unavailable while its resynching? Also how much time would it take for around 3TB to completed resynching , its already 49% complete now. Also if someone has any experience with Netvault and If I can do anthing to troubleshoot this issue from there that would be helpful. Appreciate the help and time.
0
Comment
Question by:passion420
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
9 Comments
 
LVL 28

Expert Comment

by:burrcm
ID: 33490144
If it isn't finished now, it isn't going to. It would take hours perhaps, but not days. At this point it could be a hardware or software error, but if the drive isn't visible this suggests hardware. The drive should be available while resyncing. It would be slower, but not invisible. If you have the facility to reinitialize the NAS, I would do so. Success would eliminate hardware as the issue and presumably get you back on the air. Failure of course then indicates hardware. I would strongly recommend you invest in a UPS to protect this system.

Chris B.
0
 

Author Comment

by:passion420
ID: 33502524
Thanks. Ok I guess it was completed. but now I am stuck with new issue. I can't access the Snap server interface now when I connect using http:/snapservername or IP I also tried https://...
no luck :(. I connected the ehternet cable in second port and diffrent port on swicth still I can't ping the Snapserver neither can Access the snap server interface. Please suggest. Thanks.
0
 

Author Comment

by:passion420
ID: 33510721
Rebooted again and it started to resync again. But the device still doesn't show for this server in netvault utility, shouldn't the drives be available during resync?
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:passion420
ID: 33536903
So we upgraded the gaurdian OS to 5.2.0 version sp1 and reinstalled netvault 8.2 on the brand new test machine. But its still the same thing, when I click on device management it takes forever and hung up, never shows devices. When click on status nothing or no device appears in device status.please suggest.
0
 

Author Comment

by:passion420
ID: 33537433
Moderators, can you please add a zone commvault for this question. Thanks
0
 
LVL 1

Expert Comment

by:setzer24
ID: 33634936
First thing to check, has the snapserver finished re-syncing now that you've upgraded to GuardianOS 5.2.0 SP1? If the status of the snapserver is showing ok, then you might want to double check on the snap extensions page to ensure that Netvault service is up and running. If the snapserver is still re-syncing, then you might have a problem as the data partition might be unavailable.

I believe the root of the problem lies on the snapserver and not the Netvault software. If all else fails and you have all data on the snapserver backed up, you might want to try performing a fresh install of the GuardianOS on the snapserver.

Setzer
0
 

Accepted Solution

by:
passion420 earned 0 total points
ID: 33663849
Reinstalled Utility on server and on clients . Reinstalling the utility on server fixed the error. although have to reconfigure all the jobs back again.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Each year, investment in cloud platforms grows more than 20% (https://www.immun.io/hubfs/Immunio_2016/Content/Marketing/Cloud-Security-Report-2016.pdf?submissionGuid=a8d80a00-6fee-4b85-81db-a4e28f681762) as an increasing number of companies begin to…
Many businesses neglect disaster recovery and treat it as an after-thought. I can tell you first hand that data will be lost, hard drives die, servers will be hacked, and careless (or malicious) employees can ruin your data.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question