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Why is CDO message not getting out to external addresses?

Posted on 2010-08-20
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Last Modified: 2013-12-18
I have an HTML form which solicits data and then passes it to an ASP page which formats and e-mails data out.  It works GREAT with internal addresses within our company.  As soon as I try to send to an external address, or mobile device, the whole thing crashes and I get:

error '8004020f'
/form/CMS/lean/hitCount/send_notice.asp, line 46

Line 46 is my mail.Send line

Why can't I send out??

Please see code below:

    <%
        when = Request.Form("when")
        what = Request.Form("S_event")
        where = Request.Form("line_name")
        why = Request.Form("why")
        message="At " &when & " an " &what & " for the " &where & " line due to " &why
       
       
        set cdoConfig = CreateObject("CDO.Configuration")
        with cdoConfig.Fields
            .Item ("http://schemas.microsoft.com/cdo/configuration/sendusing")=2
            .Item ("http://schemas.microsoft.com/cdo/configuration/smtpserver")="xxx.yyy.com"
            .Item ("http://schemas.microsoft.com/cdo/configuration/smtpserverport")=25
            .Update
        end with
       
        set myMail=CreateObject("CDO.Message")
        with myMail
            set .Configuration = cdoConfig
            .From="fake_address@mycompany.com"
            .Subject="Safety Notification"
            .To="phone_number@carrier.net"
            .TextBody=message
            .Send  
        end with
       
        set myMail = nothing
    %>
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Question by:dimmergeek
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6 Comments
 
LVL 11

Expert Comment

by:Rajesh Dalmia
ID: 33485859
you have use SMTP authentication for CDO mail fire.
you have to set below values

.Item (http://schemas.microsoft.com/cdo/configuration/smtpauthenticate) = 1
.Item (http://schemas.microsoft.com/cdo/configuration/sendusername) = HostUsrname
.Item (http://schemas.microsoft.com/cdo/configuration/sendpassword) = HostPassword
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LVL 11

Expert Comment

by:Rajesh Dalmia
ID: 33485874
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LVL 7

Author Comment

by:dimmergeek
ID: 33485988
I added all that, (used my username and password for login to Exchange)
Get same error as before.

Is it possible this server can't send out and we use another server for that??
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LVL 7

Author Comment

by:dimmergeek
ID: 33486412
Code works flawlessly with internal addresses.  WILL NOT work when I try to send to ANYTHING external (cell phone, e-mail...)
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LVL 11

Accepted Solution

by:
Rajesh Dalmia earned 200 total points
ID: 33486696
is there any firewall setup which is stopping external mail fire....
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LVL 7

Author Comment

by:dimmergeek
ID: 33487236
Not sure...I'm doing all this 'under the radar'
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