Solved

Exchange 2010 Out of Office message states Server not available.

Posted on 2010-08-20
8
4,830 Views
Last Modified: 2012-05-10
I have an exchange server 2010 where Outlook 2007 clients are getting a message that Out of office Settings can not be displayed because the server is not available.
I have checked the identity below.  It matches my SSL Cert.  This all did work.  OOTO Settings can be set via OWA.  

Identity    : Servername\EWS (Default Web Site)
InternalUrl : https://server.domain.com/ews/exchange.asmx
ExternalUrl : https://server.domain.com/ews/exchange.asmx

I am lost and sick of fight OOTO in Exchange 2010.
0
Comment
Question by:itarrows
8 Comments
 
LVL 8

Expert Comment

by:Mkris9
ID: 33486053
right-click the Outlook icon in the System Tray and select Test E-mail AutoConfiguration
does it run / pass on everything ?

Also use the Get-ClientAccessServer | fl Name,AutodiscoverServiceInternalUri command. That will show you the current autodiscover uri's for all of your servers.

Now to configure your Autodiscover Service correctly use Set-ClientAccessServer -Identity  -AutoDiscoverServiceInternalUri “https:///autodiscover/autodiscover.xml”. Now one last step, you will need to set the web services directory to point to the correct interal and external URLs. Do that using Get-WebServicesVirtualDirectory set-WebservicesVirtualDirectory -intrnalurl https:///EWS/Exchange.asmx -externalurl https:///EWS/Exchange.asmx.

It will also be necessary to update your security certificates on the internal machines (and possibly generate a new security certificate depending on your configuration) to avoid getting a security error. But you should now be free to alter your OOF settings from Outlook 2007 with no further error messages
0
 
LVL 8

Expert Comment

by:dkumar82
ID: 33486057
0
 
LVL 32

Expert Comment

by:endital1097
ID: 33486182
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:itarrows
ID: 33486190
I am running Windowws 7 desktops, I do not have an option to select test OOF.  I get no context menu when I right click on my outlook icon....even if I hold CTRl.  Is there another way to get to it?
0
 
LVL 32

Expert Comment

by:endital1097
ID: 33486235
right-ctrl+right-click
0
 

Author Comment

by:itarrows
ID: 33486578
autoconfiguration was unable to determine your settings.
0
 
LVL 32

Expert Comment

by:endital1097
ID: 33486653
read the article i posted earlier that describes autodiscover
0
 

Accepted Solution

by:
itarrows earned 0 total points
ID: 33662545
Here is the the answer after contacting Microsoft:

In the properties of the default website, I had require SSL setting checked.  But, I also had a http redirect enabled.  So, IIS enabled redirect on all the Virtual Directories too (including /autodiscover and /EWS).  So, I turned off the require SSL, put a redirect on the main webite and verified that the /autodiscover and /EWS did not have a redirect, out of office worked.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question