Exchange 2010 Out of Office message states Server not available.

Posted on 2010-08-20
Medium Priority
Last Modified: 2012-05-10
I have an exchange server 2010 where Outlook 2007 clients are getting a message that Out of office Settings can not be displayed because the server is not available.
I have checked the identity below.  It matches my SSL Cert.  This all did work.  OOTO Settings can be set via OWA.  

Identity    : Servername\EWS (Default Web Site)
InternalUrl : https://server.domain.com/ews/exchange.asmx
ExternalUrl : https://server.domain.com/ews/exchange.asmx

I am lost and sick of fight OOTO in Exchange 2010.
Question by:itarrows

Expert Comment

ID: 33486053
right-click the Outlook icon in the System Tray and select Test E-mail AutoConfiguration
does it run / pass on everything ?

Also use the Get-ClientAccessServer | fl Name,AutodiscoverServiceInternalUri command. That will show you the current autodiscover uri's for all of your servers.

Now to configure your Autodiscover Service correctly use Set-ClientAccessServer -Identity  -AutoDiscoverServiceInternalUri “https:///autodiscover/autodiscover.xml”. Now one last step, you will need to set the web services directory to point to the correct interal and external URLs. Do that using Get-WebServicesVirtualDirectory set-WebservicesVirtualDirectory -intrnalurl https:///EWS/Exchange.asmx -externalurl https:///EWS/Exchange.asmx.

It will also be necessary to update your security certificates on the internal machines (and possibly generate a new security certificate depending on your configuration) to avoid getting a security error. But you should now be free to alter your OOF settings from Outlook 2007 with no further error messages
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Author Comment

ID: 33486190
I am running Windowws 7 desktops, I do not have an option to select test OOF.  I get no context menu when I right click on my outlook icon....even if I hold CTRl.  Is there another way to get to it?
LVL 32

Expert Comment

ID: 33486235

Author Comment

ID: 33486578
autoconfiguration was unable to determine your settings.
LVL 32

Expert Comment

ID: 33486653
read the article i posted earlier that describes autodiscover

Accepted Solution

itarrows earned 0 total points
ID: 33662545
Here is the the answer after contacting Microsoft:

In the properties of the default website, I had require SSL setting checked.  But, I also had a http redirect enabled.  So, IIS enabled redirect on all the Virtual Directories too (including /autodiscover and /EWS).  So, I turned off the require SSL, put a redirect on the main webite and verified that the /autodiscover and /EWS did not have a redirect, out of office worked.

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