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HP Insight Manager V6 event/notification problems

Posted on 2010-08-20
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Last Modified: 2012-05-10
We have a mix of Windows 2003 and 2008 Proliant DL380 G4 G5 and G6 servers and HP SIM 6.0 running under Windows 2008 R2.

We can see the status of all servers in real time. I just unplugged one PSU in a non-critical server and a couple of minutes later that server had a "major" problem on the HP SIM screens under the All Systems tab.

But no event was generated!

If there are no events we don't get email notifications.

Just to complicate things even more this was running V6 under Windows 2003 standard and it was migrated to the 2008 R2 server its on now.

Does anyone have any idea why this is happening?

Should mention we have disabled all other SNMP server products and tried rediscovering which didnt work.

This seems to be to do with the fact that events in SIM aren't being generated.
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Question by:robclarke41
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8 Comments
 
LVL 22

Expert Comment

by:Rick Hobbs
ID: 33497510
Are you running HP SIM v6 or v6.1?
Is the 2008 R2 x32 or x64?


If HP SIM is V6, upgrade to V6.1 to start with.
Make sure you are running it in administrator mode including all the services.
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LVL 1

Author Comment

by:robclarke41
ID: 33498762
Hi Rick,

We have HP SIM 6.1 (the very latest) and we're running 2008 R2 x64 on the server.

The administrator mode shouldn't be a problem as we have UAC disabled.  Do you have any ideas?  I've got a case open with HP at the moment and will update this post as soon as I hear from them.

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LVL 1

Author Comment

by:robclarke41
ID: 33499656
I've tried using a utility called SNMPutil and it seems that no SNMP traps are reaching the server.  Does anyone know why this would happen or how I can trace these snmp packets?

We have no firewall software on the clients generating the traps or the receiving server.
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LVL 22

Expert Comment

by:Rick Hobbs
ID: 33503332
You can use a packet capture utility like Wireshark to capture the traffic from the machine you are using to generate the trap and see what, if anything, is coming out of it.
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LVL 1

Author Comment

by:robclarke41
ID: 33505625
No need, the packets are reaching all the other servers and I've tried MS network monitor all it shows is that the packet is disgarded when it hits the problem server.
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LVL 22

Expert Comment

by:Rick Hobbs
ID: 33505811
That really sounds like a firewall issue.  Is firewall running? Have you allowed the ports through?
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LVL 1

Author Comment

by:robclarke41
ID: 33508576
No the firewall is disabled.
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Accepted Solution

by:
robclarke41 earned 0 total points
ID: 33511372
Reinstalling SNMP service worked
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