Solved

Scan to Email - Brother MFC - 8870DW

Posted on 2010-08-20
3
1,105 Views
Last Modified: 2012-05-10
hi.
Yesterday, I move the last few machines to XP SP3 (including office 2003). Before, when they do a scan to email from the brother MF, it opens a window on their computer with a new message window with all the functions, i.e. it has the signature added by default.

After the Office 2003 sp3 update and some other updates for office, the functionality broke and not to mention pissed the hell out of the users who have been using that functionality for at least 2 years. When they do the scan now, it opens a version similar to when you do a File > send to > email. They are more concerned that they have to add their signature manually as they are scanning very frequently. Is there anyway I could somehow make it work as it used to? And not have to remove all patches/updates that were applied to the machines?

Thanks.

andrew
0
Comment
Question by:pords
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 5

Expert Comment

by:cvvood
ID: 33488046
reinstall the Software that was originally intalled by the Brother.

0
 

Author Comment

by:pords
ID: 33488768
I'll give it a shoot. thanks.
0
 

Accepted Solution

by:
pords earned 0 total points
ID: 33932104
Sorry for the long delay. The issue is not resolved and it will not be resolved due an issue with Outlook SP2 and brother software.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

631 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question