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Issues "Saving to PDF" with Acrobat 8

Posted on 2010-08-20
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Last Modified: 2013-12-02
One of my users is having issues when right clicking on a Word file and clicking the "Save as PDF" function of Adobe Acrobat 8.

I believe this option has something to do with the fact they're trying to save it to a network share, because there are no problems when using this function and outputting the .pdf to the local computer.

Another user in my network is able to do this no problem (with the same version of Adobe Acrobat), but when this other user tries to do it she gets the following error:

Any help with this matter is appreciated.

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Question by:skyriac
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3 Comments
 
LVL 6

Expert Comment

by:KitkatNinja
ID: 33488516
A few things to try:

1. The Repair command can be found under the Help menu
2. Update Acrobat 8 to the latest version (8.2.4: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows)
3. Check out the permissions on the network drive you are trying to save to (eg NTFS permissions/share permissions).
4. Try saving to a different network location  (the server may have an issue).

Hope one of these will help :)
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LVL 6

Expert Comment

by:KitkatNinja
ID: 33499646
Another thing to try, if it's Word 2007 or above, download the" 2007 Microsoft Office Add-in: Microsoft Save as PDF" and as .pdf thru the save function via the Word menu instead of thru the Acrobat 8 plug in.

Link: http://www.microsoft.com/downloads/details.aspx?FamilyID=f1fc413c-6d89-4f15-991b-63b07ba5f2e5&displaylang=en 
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Accepted Solution

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skyriac earned 0 total points
ID: 33532013
Updated to most recent version of Acrobat 8.2.4 with no love.

Issue appears to be permissions as I can do it with the administrator account on their computer but not with their account. The user in question has the same permissions as the user who can successfully do this.
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