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Sending e-mail with attachment bounces back

Posted on 2010-08-20
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Last Modified: 2013-11-30
hi there,

I am having a problem that was posted here as well and I've looked through and couldn't find the answer. The problem is that emails with attachments are bouncing back, regardless to which domain are sent. Error is:
  This message is larger than the current system limit or the recipient's mailbox is full.  Create a shorter message body or remove attachments and try sending it again.
  <server.EDI.local #5.2.3 smtp;450 5.2.3 Msg Size greater than allowed by Remote Host>

I've seen lots of "the problem is on recipients end" but its not (I know what the message says :-))... I've gone through the Exchange and increased limits on Mailboxes, SMTP connector (although none is used), policy (none used) public folder and individual mailboxes. We do use ASSP and went through that as well and no blocking of attachments (externally or internally) is applied. I am hitting a wall here and the client is getting ticked off. Any help, hint would be greately appreciate it.

Sabir.

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Question by:Techglia
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Rich Weissler earned 500 total points
ID: 33487922
Does your email system send through a smart host?  (If so, it might be worth checking that system to ensure it's not limiting the size of the message.  Sending through the SMTP connector in IIS could easily be restricting the traffic.)
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by:Rich Weissler
Rich Weissler earned 500 total points
ID: 33487962
And I just looked up ASSP (I should have done that before.)  I assume when you say there is no blocking of attachments thru there, you mean there are no limits configured?
http://sourceforge.net/apps/mediawiki/assp/index.php?title=SMTP_Session_Limits

(I haven't read further into ASSP, but assume it acts as a gateway, so I assume my question about the smart host would then refer to where the ASSP system then sends messages... is it a common system, or does it attempt to resolve the destination?)
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Author Comment

by:Techglia
ID: 33505043
hi there, thanks for the reply... I did not know that there was another SMTP connector in MailEnable (which I guess was the email system used prior to Exchange) and I went in there and removed the attachment size limits. I've tested it and received email that I was sending earlier (with attachment) with no luck. SO far so good. I will test it in next day or two with larger attachments and see if the issue is resolved. But I thank you for your quick reply :-)
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Author Comment

by:Techglia
ID: 33630668
There was another email system involved (MailEnable) which Exchange took over from and which had restrictions applied as well. Removing those restrictions resolved the issue. Thanks Razsmus for quick reply. I have tried to "accept solution and award points" but none of my points were accepted. Error: Each point split must be awarded at least 20 points??? Tried to award 250 points for each reply, awarding 500 points for one answer, none of it worked. I would like to award points to Raszmus, so please let me know what am I doing wrong?
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Expert Comment

by:Rich Weissler
ID: 33631125
I'll hit 'Request attention'.  I'm sorry the system is misbehaving.
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