Exchange users not receiving email

Posted on 2010-08-20
Last Modified: 2012-05-10
My exchange 2007 users stopped receiving email today. I went through the troubleshooting assistant and it failed the exchange mail acceptance test with error 4.3.1 insufficient system resources. The drive where the mail store is located has plenty of space, so I poked around the web and found out I needed to edit the edgetransport.exe.config file to resolve this. Apparently changing enableresourcemonitoring from true to false will do the trick. Only problem is that when I make the change, I can't save the file. I get "cannot create the C:\Program Files\Microsoft\Exchange Server\Bin\EdgeTransport.exe.config file. Make sure the path and filename are correct"
Stuck here.
Question by:thinbuckle
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3

Accepted Solution

tomex07 earned 200 total points
ID: 33487892
Maybe the file is in use. Try to stop the Exchange Transport Service.

Author Comment

ID: 33487911
I did stop all exchange services and tried again, but got the same result.

Expert Comment

ID: 33488164
It possibly a permission issue on the folder. Check if the account you are logued with has write/modify rights on this specific folder.
Office 365 Training for IT Pros

Learn how to provision Office 365 tenants, synchronize your on-premise Active Directory, and implement Single Sign-On.

LVL 58

Assisted Solution

by:Cliff Galiher
Cliff Galiher earned 50 total points
ID: 33488212
The two issues are very likely related. I wouldn't change the config file, but whatever is preventing you from saving the file (permissoins issue, corrupt/failing dirve, etc) is also preventing Exchnage from saving emails. Something significant has happend or changed on the partition that holds the exchange config and data.

Author Closing Comment

ID: 33488365
Got it. Created a new file and replaces instead of just editing. Restarted services and I'm back up. Thx.

Expert Comment

ID: 33488385
Do you receive email now?

Author Comment

ID: 33489040
yes, thanks.

Featured Post

Office 365 Training for Admins

Learn how to provision tenants, synchronize on-premise Active Directory, and implement Single Sign-On with these master level course.  Only from Platform Scholar

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Find out what you should include to make the best professional email signature for your organization.
Read this checklist to learn more about the 15 things you should never include in an email signature.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question