Solved

After the Download of Windows Defender I cannot install the product?

Posted on 2010-08-20
6
405 Views
Last Modified: 2012-05-10
Having issues installing Windows Defender on my XP machine. I will get 3/4 of the way into the install and its crashes saying i don't have enough privileges, however i am the admin????

I have attached the screen shot!
3.png
0
Comment
Question by:cmdolcet
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
6 Comments
 
LVL 2

Expert Comment

by:100243196
ID: 33488246
Try runng the following AV / Malware utilities as I have seen malware change the registry to prohibit the installation of Windows defender:

Malware bytes - http://www.malwarebytes.org/mbam.php
HijackThis - http://free.antivirus.com/hijackthis/

If everything is clean then try:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.security_admin&tid=7c7a63b7-b432-42d3-ae79-0a82f188e102&cat=en_US_033e60ca-532f-4808-b36d-063ba4daafa5&lang=en&cr=US&sloc=&p=1

0
 
LVL 8

Expert Comment

by:ConUladh
ID: 33488406
Do you have any other security products installed?
Are you on SP3?
0
 
LVL 8

Expert Comment

by:ConUladh
ID: 33488424
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 8

Expert Comment

by:ConUladh
ID: 33488431
That last post should have read how about security essentials?
0
 
LVL 8

Accepted Solution

by:
ConUladh earned 125 total points
ID: 33488525
Found this on MS forums:

> When trying to install Windows Defender, I was getting the following error
> "Service 'Windows Defender' (WinDefend) failed to start. Verify you have
> sufficient privileges to start system services."

> My problem was due to Spyware or a virus. I got rid of the Spyware by using
> AVG and MalWareBytes but was still not able to install Defender (also I had
> never had Defender installed on the PC).

> Here is how I fixed it:
> Searched the Registry for any "Defender" entries. Found an entry under
> "HKLM\Software\Microsoft\Windows Defender". When I tried to delete it
> (Windows Defender folder) I found I could not due to not enough rights. So I
> right-clicked the folder selected "Permissions" for this folder and gave the
> Administrator FULL rights (it had only READ). I was then able to delete this
> registry folder.After this I was able to install Windows Defender without any
> problems. I believe that the Spyware or virus I got added this entry to the
> registry to prevent me from installing Windows Defender.



Also check out this:

http://smartnetadmin.blogspot.com/2010/08/error-1920-windows-defender-service.html
0
 
LVL 1

Expert Comment

by:duraisamy
ID: 33488795
Hi Friend,

1. Go to C:\Program Files\Windows Defender
2. Run "MSASCui.exe"
3. You will see a window saying that Windows Defender is not running. (Sorry, I don't remember the exact wording)
4. Click on the part at the end of the message that looks like a link and says something like "start Windows Defender"

That should do it.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

cPanel is a Unix based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site. cPanel utilizes a 3 tier structure that provides functionality for administrators, rese…
Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question