Symantec Endpoint Protection Manager - Rtvscan.exe causes profile unload unsuccessful
Posted on 2010-08-20
We are latest version of Symantec Endpoint Protection Manager (v11.0.6) on Terminal Server 2003 R2 x64 Standard Edition. Due to problems with profile unload, we installed UPH Hive Clean tool (x64 bit) downloaded from TechNet.
The server is very slow and Rtvscan.exe is taking more than 10% CPU usage. In the Event viewer i found several warnings and errors. The below log is an information type:
The following handles in user profile hive FLUP\User52 (S-1-5-21-1962641835-73086011-4158921976-1127) have been remapped because they were preventing the profile from unloading successfully:
HKCU\Software\Symantec\Symantec Endpoint Protection\AV\Custom Tasks (0x9e8)
How can I resolve this? Thanks!