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Windows 7 64bit - Go to choose a printer port -> use existing port -> nothing appears in drop down

Posted on 2010-08-20
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Last Modified: 2013-12-15
My computer is like I have no printer ports. I have a new hp multifunction that I am trying to configure and I can scan to it but can't get it to print. I have since returned and tried another printer and same thing. When I go to add a printer in the Win 7 control panel, on this computer I click choose a printer port and have nothing listed. On my other computers I have plenty of items listed.
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Question by:FASTECHS
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by:richardcardin
ID: 33488988
Most computers now days come with a cd to run or you can download the lastest software via the manufacturer website (I suggest this). Run the newest software before plugging the printer to the computer. Usually the software will install and tell you to connect the printer to the system to complete setup. Much simpler than the manual installation you appear to be doing.

If you did the original install from the CD, download the drivers, disconnect the printer, remove old software, reboot, install new software and follow instructions.

Just my 2 bits. Thanks
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Author Comment

by:FASTECHS
ID: 33489111
This is exactly the problem I am having but the fix doesn't seem to work. I have 64bit windows 7

http://windows7forums.com/windows-7-support/24811-no-printer-ports-showing-up.html
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richardcardin earned 500 total points
ID: 33536658
May sound strange but disconnect and delete the printer, then go to device manager and make sure it is removed there. Then at your on accord, uninstall the USB hubs/controllers/etc from the USB Controllers second. Let windows redetect and install the usb, then try setting the printer up again.

This worked strangely on an HPLJ3050 I worked on this week. Good Luck.
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