Solved

Windows 7 64bit - Go to choose a printer port -> use existing port -> nothing appears in drop down

Posted on 2010-08-20
4
825 Views
Last Modified: 2013-12-15
My computer is like I have no printer ports. I have a new hp multifunction that I am trying to configure and I can scan to it but can't get it to print. I have since returned and tried another printer and same thing. When I go to add a printer in the Win 7 control panel, on this computer I click choose a printer port and have nothing listed. On my other computers I have plenty of items listed.
0
Comment
Question by:FASTECHS
  • 2
4 Comments
 
LVL 5

Expert Comment

by:richardcardin
ID: 33488988
Most computers now days come with a cd to run or you can download the lastest software via the manufacturer website (I suggest this). Run the newest software before plugging the printer to the computer. Usually the software will install and tell you to connect the printer to the system to complete setup. Much simpler than the manual installation you appear to be doing.

If you did the original install from the CD, download the drivers, disconnect the printer, remove old software, reboot, install new software and follow instructions.

Just my 2 bits. Thanks
0
 

Author Comment

by:FASTECHS
ID: 33489111
This is exactly the problem I am having but the fix doesn't seem to work. I have 64bit windows 7

http://windows7forums.com/windows-7-support/24811-no-printer-ports-showing-up.html
0
 
LVL 5

Accepted Solution

by:
richardcardin earned 500 total points
ID: 33536658
May sound strange but disconnect and delete the printer, then go to device manager and make sure it is removed there. Then at your on accord, uninstall the USB hubs/controllers/etc from the USB Controllers second. Let windows redetect and install the usb, then try setting the printer up again.

This worked strangely on an HPLJ3050 I worked on this week. Good Luck.
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now