?
Solved

Windows 7 64bit - Go to choose a printer port -> use existing port -> nothing appears in drop down

Posted on 2010-08-20
4
Medium Priority
?
832 Views
Last Modified: 2013-12-15
My computer is like I have no printer ports. I have a new hp multifunction that I am trying to configure and I can scan to it but can't get it to print. I have since returned and tried another printer and same thing. When I go to add a printer in the Win 7 control panel, on this computer I click choose a printer port and have nothing listed. On my other computers I have plenty of items listed.
0
Comment
Question by:FASTECHS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 5

Expert Comment

by:richardcardin
ID: 33488988
Most computers now days come with a cd to run or you can download the lastest software via the manufacturer website (I suggest this). Run the newest software before plugging the printer to the computer. Usually the software will install and tell you to connect the printer to the system to complete setup. Much simpler than the manual installation you appear to be doing.

If you did the original install from the CD, download the drivers, disconnect the printer, remove old software, reboot, install new software and follow instructions.

Just my 2 bits. Thanks
0
 

Author Comment

by:FASTECHS
ID: 33489111
This is exactly the problem I am having but the fix doesn't seem to work. I have 64bit windows 7

http://windows7forums.com/windows-7-support/24811-no-printer-ports-showing-up.html
0
 
LVL 5

Accepted Solution

by:
richardcardin earned 2000 total points
ID: 33536658
May sound strange but disconnect and delete the printer, then go to device manager and make sure it is removed there. Then at your on accord, uninstall the USB hubs/controllers/etc from the USB Controllers second. Let windows redetect and install the usb, then try setting the printer up again.

This worked strangely on an HPLJ3050 I worked on this week. Good Luck.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question